AACRAO Publication


Managing for Outcomes: Shifting from Process-Centric to Results-Oriented Operations
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Managing for Outcomes: Shifting from Process-Centric to Results-Oriented Operations

$60 Members/$80 Non-Members; Wayne Sigler; 2007; Item #0118
Author Wayne Sigler builds on his years of experience in higher education management to present the Outcome-Oriented Operations Management System and its seven powerful components. The guide will help you create effective mission statements, choose and assess staff, write a strategic plan and calendar, monitor a budget, and measure success. Aimed mainly at higher education officers, it also provides inspiring case studies from various other fields— including medicine, law enforcement, charitable work, and corporate business. Your organization is sure to thrive as it achieves the measurable outcomes that stakeholders value and expect.