annual14 Session Handouts

Sunday

7:30 am - 3:30 pm

IPEDS Data as the Public Face of an Institution & IPEDS Data and Benchmarking: Supporting Decision Making and Institutional Effectiveness - Room 303-2721

Presenters: Keith Brown, Senior AIR Fellow; Kimberly Thompson, University of the Rockies

IPEDS Data as the Public Face of an Institution raises the level of awareness among higher education professionals about the importance of accuracy and consistency in data reported to IPEDS.IPEDS Data and Benchmarking: Supporting Decision Making and Institutional Effectiveness is designed for participants with little to no experience in the area of conducting benchmarking studies or with the IPEDS Data Center.

Location: Room 303

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8:30 am - 11:30 am

The Registrar's Role in Enrollment Management: Setting Priorities and Getting Results - Room 212-1889

Presenters: Reta Pikowsky, Georgia Institute of Technology-Atlanta; Angie Byrd, Northern Illinois University; Judy Doyle, Northern Illinois University

The role of the registrar in enrollment management continues to evolve. There are many ways in which the registrar's office contributes to the success of the enrollment management model, and to institutional success in the larger scheme of things. This workshop will provide insights into the current top priorities of registrars in support of their institutions' enrollment goals and in support of the institution's strategic plan.

Location: Room 212

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Implementing the FRED Factor of Customer Service - Room 208-1897

Presenters: Tammy Aagard, University of Florida

This session will give attendees an overview of the FRED Factor of customer service as well as some hands-on tools for improving customer service in your area. Learn the for principles of customer service. Then discover ways to develop the FREDs in your organization. The session will be full of FREDucation, with specific applications to higher FREDucation. Attendees will receive a copy of the Mark Sanford book, as well as materials to help them apply these principles.

Location: Room 208

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Enhancing Student Success: Definitions, Data, and Decisions - Room 206-2587

Presenters: Karen Thurmond, University of Memphis

This workshop focuses on ways in which available student data can be used to develop and implement strategies to enhance student success. Following a discussion defining student success, participants will learn how data and data mining can be integrated with action plans to create effective student success initiatives. The workshop will close with a discussion of determining what and how data can be used to plan strategically for continuous improvement of student success initiatives.

Location: Room 206

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State and Regional Officers Workshop - Room 304-2720

Presenters: Ari Kaufman, Berklee College of Music

All state and regional officers, committee chairs, and others in leadership roles within the state and regional organizations are encouraged to attend this FREE workshop.

Location: Room 304

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8:30 am - 3:30 pm

Coaching Your Team: Managing By Personality to Achieve Success - Room 202-1932

Presenters: Dwayne Cantrell, California State University-Northridge

Using a "coaching-the-coach” perspective, this workshop uses sports theories and practices to show how a large team in one large university in the California State University system developed a mission statement and a set of core values and then used these tools to advance two year strategic goals. Attendees will learn how to coach and motivate different personality types to deliver their best work and contribute to a department's long term strategic success.

Location: Room 202

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Registrar 201 - Room 302-2401

Presenters: Tina Falkner, University of Minnesota - Twin Cities; Brad Myers, The Ohio State University; Glenn Munson, The University of Memphis; Kimra Schipporeit, University of Nebraska at Kearney; Tim Amyx, Volunteer State Community College

The work of the registrar's office is ever evolving. Increasingly our work crosses the boundaries of other areas within our campuses and beyond. Join us as we provide insights for successful navigation of this changing landscape. This workshop is geared toward those with at least 5 years of experience in the profession and will explore leadership and management, budgeting, technology, FERPA beyond the basics, and what issues we may be facing in the near future. Come prepared to share and learn.

Location: Room 302

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Registrar 101 - Room 301-2402

Presenters: Tina Falkner, University of Minnesota - Twin Cities; Glenn Munson, The University of Memphis; Kimra Schipporeit, University of Nebraska at Kearney; LeRoy Rooker, AACRAO - American Association of Collegiate Registrars and Admissions Officers

Spend a day and a half diving into the work of the registrar's office. This workshop is for those new to the profession and will address many of the "what” and "how” questions that make up the work of the registrar's office. A significant portion of the workshop will focus on understanding and applying FERPA. Attendees will leave the workshop with a greater understanding of the depth and breadth of the work of the registrar, where to find information and answers, and a solid network of professional colleagues.

Location: Room 301

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Becoming a More Effective Admissions Manager - Room 204-2549

Presenters: Carrie Trentham, University of Nevada-Las Vegas; Paul Seegert, University of Washington - Seattle Campus; Pamela Horne, Purdue University; Paul Johnson, Rutgers University; Shannon Carr, Eastern Washington University

This full-day workshop is designed for emerging leaders in admissions offices -- from middle managers to new directors -- to learn from experienced members of the profession and to share best practices with your fellow emerging leaders. Topics will include recruitment, processing, assessment, enrollment management, and staffing.

Location: Room 204

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12:30 pm - 3:30 pm

Color Lingo: A Colorful Approach to Communication Skill Building - Room 212-1798

Presenters: Tana Miller, West Texas A&M University

Knowing the 'Color Lingo' of various personality styles helps you recognize the value of different approaches, opens up lines of communication, and fosters synergy by welcoming diverse input and honoring a variety of contributions. Join us as we learn to identify the communication patterns of others in order to reduce friction and increase personal effectiveness.

Location: Room 212

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Business Management 101 for Registrars and Admissions Officers - Room 208-1830

Presenters: Tod Martin, York College

Registrars and Admissions Officers often arrive at their positions through different paths, and for many, the path may not include business management training or experience. Suddenly, through a hard-earned promotion, they often now find themselves supervising many people, who expect great leadership from the new manager. The course is designed to equip new managers in Records or Admissions with some basic management concepts and the skills for supervising others.

Location: Room 208

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The Core Concepts of SEM - Room 304-2403

Presenters: Bob Bontrager, AACRAO; William Serrata, El Paso Community College

This introductory workshop will provide an overview of the concepts and strategies of strategic enrollment management. Participants will expand their understanding of SEM and take away action plans for achieving enrollment goals upon their return to campus.

Location: Room 304

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U.S. Education for International Participants - Room 206-2677

Presenters: LeRoy Rooker, AACRAO - American Association of Collegiate Registrars and Admissions Officers; Jeff Petrucci, AACRAO - American Association of Collegiate Registrars and Admissions Officers; Dale Gough, AACRAO - American Association of Collegiate Registrars

This pre-conference workshop will explain various aspects of the U.S. educational system with special emphasis on the higher education segment. All international registrants are invited to attend.

Location: Room 206

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5:45 pm - 6:45 pm

Opening Plenary -- Henry Winkler - Four Seasons Ballroom 123-2695

Presenters: Henry Winkler,

As Winkler became increasingly visible, he found that he could use his position to help others, particularly children. He is honorary chairman of United Friends of the Children; founding member of the Children's Action Network; co-host of the annual Cerebral Palsy Telethon; National Chairman of the annual Toys for Tots campaign; the first National Honorary Chairman of the Epilepsy Foundation of America; The National Committee for arts for the handicapped; and the Special Olympics.

Location: Four Seasons Ballroom 123

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Monday

9:30 am - 10:30 am

How Automating eTranscripts Can Change the World" - Room 401/402-2670

Presenters: Matthew Pittinsky, Parchment, Inc.

Are you using or thinking about adopting eTranscripts? Come learn how Parchment helped 3 million students send 4.5 million eTranscripts in 2013. Learn how the original drivers of eTranscripts—operational efficiency, student service, and security—are rapidly changing and thus reflecting the evolution of the registrar and admissions leadership function.

Location: Room 401/402

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Scheduling Pathways to Success - Room 404-2691

Presenters: Pierre Guay, Infosilem, Inc.

The production of your master course schedule is an exercise that requires the careful development ofyour academic programs. Once your academic programs have been constructed, how do you ensurethat your students will have a clear pathway and conflict-free access to the courses they need for thesuccessful and ! mely comple! on of their degree?

Location: Room 404

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eTranscripts Solution—Tested, Tried, and True - Room 201-2696

Presenters: Adriene Doray-Franklin, National Student Clearinghouse

Come join a panel of your peers as they share their experiences, successes, and lessons learned preparing for and implementing the new Ellucian eTranscripts solution. You'll hear about the realized benefits of a cost‐free, touch‐free solution for your students, staff, and institution. Hosted and moderated by the National Student Clearinghouse.

Location: Room 201

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Automate Curriculum Review for Accurate Catalog Production - Room 302-2703

Presenters: Sherri Gaugh, San Juan College; Frank Yanchak, Franklin University

Being able to accurately deliver new or revised courses and programs to the course catalog is critical to an institution's ability to maximize a sustainable degree portfolio and protect student matriculation. Hear how San Juan College and Franklin University automate curriculum review and approval processes to produce the most accurate course catalog.

Location: Room 302

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Commencement Overhaul: How to Lead Change in Your Graduation Ceremony - Room 304-2705

Presenters: Mark Hommerding, Lifetouch; Rhonda Kitch, North Dakota State University - Main Campus; Jerri Weston, Montana State University - Bozeman

Pre-planning is essential for every graduation ceremony. When over 1,000 graduates attend a ceremony at a state university and you need to make major changes to the way the ceremony has been conducted, that need becomes acute.

Location: Room 304

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Save Time and Money Using Address Verification in Your SIS or CRM with CLEAN_Address - Room 403-2706

Presenters: Barry Allweiss, Runner Technologies, Inc.

Increase student enrollment and improve the quality of existing students data using CLEAN_Adress. CLEAN_Address verifies, standardizes and cleanses your student and alumni postal address with real-time and batch processing in your SIS or CRM. Find out how to improve staff productivity and eliminate unnecessary costs associated with inaccurate address data. You will learn: How to recognize and avoid address entry mistakes & How to save money implementing address accuracy best practices.

Location: Room 403

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All Online Catalogs are Not Created Equal - Room 205-2707

Presenters: Gina Monaghan, Digital Architecture; Joe Jolesch, Digital Architecture

There's a reason why schools encounter difficulty using page-based Web content management systems to present their online catalogs. Learn how a data driven, relational system provides greater ease of use, eliminates errors, delivers shorter implementations and enables faster catalog production cycles.

Location: Room 205

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Fixing Course Scheduling Headaches: Building and Validating Your Course Offerings - Room 303-2708

Presenters: Lee Brintle, Leepfrog Technologies

CourseLeaf Offering Builder (WEN) lets departments plan and coordinate offerings while working within the school's scheduling rules to utilize resources effectively. Allow prime time distribution, balance "light” time slots, and enforce accurate class enrollment for student success. Visualize and Validate your way to a successful plan with CourseLeaf WEN!

Location: Room 303

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Student Schedule Planning Plays an Important Role in Graduation Initiatives and Student Success - Room 301-2710

Presenters: Robert Strazzarino, College Scheduler LLC

More and more institutions are striving to raise graduation rates and increase service to their students. Robert Strazzarino, CEO/Founder of College Scheduler will demo the functionality of the schedule planner and share how many institutions across the country have benefited. College Scheduler automates the manual pen & paper process and presents the student with every possible schedule option that is open and able to be registered for RIGHT NOW!Integrates with Banner, PeopleSoft & more!

Location: Room 301

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Achieving Success in a Competitive Global Student Recruitment Market - Room 406-2712

Presenters: Christopher Hart, Tribal

Collaborating with UBC, Vancouver, we will demonstrate graduate admission sand registration functionality that integrates with existing SIS. Our flexible software helps our global customers stay ahead in the competitive market for international and domestic students. Attend our session for a chance to win an ipad mini.

Location: Room 406

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Syllabi, Catalogs, Curriculum and Transfer: Getting it Done in One Place - Room 203-2784

Presenters: Anne Valentine, SmartCatalog

Ever wish you could use just one tool for all your academic content?With SmartCatalog IQ, you can stop asking faculty and staff to learn new software and let everyone work in a single online system. IQ pulls all your catalog and curriculum data together with syllabi and even faculty/staff directories for a complete solution. Come hear more about this exciting new approach to managing academic content.

Location: Room 203

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The Enrollment and Retention Connection - Room 405-2785

Presenters: Peter Dupre, Jenzabar; James Wiseman, Carroll College

The trends are clear. The number of high school graduates is rapidly declining, placing increasing pressure on enrollment teams. Simultaneously, outcome-based funding and an intense focus on student success have generated unprecedented pressure for retention and completion. You understand the correlation between recruiting the right students and successfully retaining them, but how do you maximize results? Join us for an interactive discussion on enrollment and retention strategies.

Location: Room 405

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10:45 am - 11:45 am

Registration Priority: Changing Methods of Calculations - Room 201-1648

Presenters: Dennis Geyer, California State University-Sacramento; Edward Mills, California State University-Sacramento; Kristine Novak, California State University-Sacramento; Kris Trigales, California State University-Sacramento

Registration Priority - Going From Class Level And Units/Credits Earned To Percent Completed In Making Progress Toward Degree - A review of where we are, where we may be going and why the changes in assigning registration priorities. Registration priority currently recognizes groups of students e.g. students with disabilities, veterans, athletes then undergraduate students who have earned the highest to lowest number of unit/credit hourss by class level. We will discuss how we were charged with looking at a different registration priority scheme by recognizing those students who ar making better progress toward degree. We will review our current registration priority model and how we went about determining how to measure student's progress toward degree with the axiom - Keep It Simple. We will review how we approached this project, developed a model for measuring progress toward degree and what recommendations were made to change our registration priortity assignments. We will discuss the functional and technical considerations as well as business processes that needed to be reviewed. Were the recommendations for change accepted? If so, we'll describe our next steps in implementing and communicating these changes to the campus community.

Location: Room 201

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Data In.. Data Out: An Introductory Look at the Office of Institutional Research - Room 406-1672

Presenters: Matthew Miller, University of Medicine and Dentistry of New Jersey

The worlds of Institutional Research and Registrar are highly interdependent. Both deal with different ends of the data spectrum, but still can overlap at times. Each of these offices can benefit from the work of the other, but it is important that there is collaboration and an understanding of the role that they play. This session would touch on some of the varied functions that Institutional Research offices have at institutions of higher education.

Location: Room 406

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Redesigning the Campus 'Front Door' to Support Its Mission: FINISH - Room 203-1750

Presenters: Matthew McLaughlin, Harper College; Maria Moten, Harper College

Incoming community college students are often confused and overwhelmed by the barriers that occur during the college enrollment process. The sequence of steps that a student must complete in order to enroll in courses at Harper is known as student flow. Research suggests that the lack of structure within a student flow is likely to result in poorly informed decisions about whether and how to persist toward a credential.

Location: Room 203

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Serving Adult Learners From A Distance - Room 110-1779

Presenters: Jan Mellon, Penn State University Park

Penn State World Campus offers programs of study that are entirely online. Our students come from all 50 states, more than 40 countries, and 7 continents.Though our enrollment is not limited to adult learners, they constitute a bulk of our students. Given that many of our students balance their studies with employment and other commitments, how do we ensure that the quality of service we provide to them is the same quality as 'traditional' students?This session will focus on how the Registrar's Office charged with providing service to these students accepts and embraces the challenge of providing service to students who have different challenges than your typical college student.

Location: Room 110

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FERPA and Reverse Transfer: Making it Work - Four Seasons Ballroom 4-1841

Presenters: LeRoy Rooker, American Association of Collegiate Registrars and Admissions Officers (AACRAO); E. Michelle Blackwell, The University of North Carolina

Learn how North Carolina and other states are implementing their reverse transfer programs and the importance of how you present the information to the student.

Location: Four Seasons Ballroom 4

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Using Data to Develop a Strategic Plan for Classroom Spaces - Room 205-1880

Presenters: Jack Miner, The Ohio State University

Ohio State used historic data and modeling to develop a strategic plan for classroom space maintenance and growth. We used historic course offering data to predict the number, size, and type of classrooms needed. This information informed the university's master plan, addressed local vs central classroom ownership issues, solved prime time scheduling "bottlenecks", and provided space utilization guidance. This session will review how Ohio State developed and uses the plan to guide decisions.

Location: Room 205

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College Attendance for Undocumented Students - Room 404-1887

Presenters: Charles Carabello, University of Georgia; Matt Lopez, University of Utah; Brad Meyers, The Ohio State University

Discussion of the barriers to college for Undocumented students

Location: Room 404

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Higher Education Summit: Addressing the Changing Professional Development Needs of Your State Association - Room 405-1895

Presenters: Karen Beckett, University of Miami; Kimberly Barber, Florida State University; Louis Farnsworth, Florida International University; Marc Laviolette, Florida Gulf Coast University; John Yancey, University of North Florida

Fearing budget cuts during the 2008 economic crisis would derail the professional development opportunities in our state, the executive committee of Florida ACRAO proposed a joint summit with the state's Board of Governors and the community college association. Six years later we are flourishing and expanding our professional development for members. Past Presidents of FACRAO will discuss the development of this solution and how it's evolving to meet the changing demands of our members.

Location: Room 405

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Update Your Admission Staff Training Program to Impact Enrollment Management - Room 304-1904

Presenters: Jacquelyn Elliott, Marion Military Institute

Admission training is typically a series of task-oriented training modules whereby staff are trained to function as admission specialists, not enrollment specialists. By using relationship marketing theory, learn how to redefine your training by applying seven attitude tools that will change, in a holistic way, the approach to recruiting and retaining students. This session is designed for anyone who wants to create, change, or re-engage current staff mindset about true enrollment management philosophy—where the end-game is about more than the matriculating student.

Location: Room 304

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Auto-Graduation: Taking the Student Application Out of the Degree Conferral Process - Room 303-1905

Presenters: Josh Lind, University of Wisconsin - Stout

Do students your institution need to apply to graduate? For most schools, the answer is yes...but it doesn't have to be. This session will detail an "auto-graduate" process that ensures students have their degrees conferred if they satisfy all graduation requirements -- without relying on a graduation application. Auto-graduation can help reduce student indebtedness, time-to-degree stats, and unfortunate situations in which students forget to apply.

Location: Room 303

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International Education Research: It's Easier Than You May Think! - Room 104-1920

Presenters: Peggy Hendrickson, AACRAO's International Education Services (IES)

This session is geared toward newcomers to the international admissions profession, admission personnel who review international educational credentials and other personnel with a need or desire to learn more about international education in general. This session will show you how easy it is to get started and will cover the basics of international education research.

Location: Room 104

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International Memorandums of Understanding - What the Entire Process Should Look Like - Room 108-1968

Presenters: Linda Tobash, Institute of International Education

What does it take to put together a successful International Memorandum of Understanding (IMOU) at the undergraduate level? This is a very basic session for anyone who may have a part in an IMOU. Who needs to be involved? The international office? The Admissions Office? The academic department(s) and academic administration? Whoever is in charge of the Transfer Articulation Process? What does that look like in the big picture?

Location: Room 108

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Summer Academy and Summer START: Two Summer Programs, Two Pathways, One Goal - Student Success - Room 106-1986

Presenters: Wanda Dean, Virginia Tech; Owen Hooper, North Carolina State University at Raleigh

This session discusses how Virginia Tech and NC State launched comprehensive, five-week summer residential programs designed to give first-time, full-time incoming freshmen a head start in making a seamless academic and social transition from high school to college. Each institution will present an overview of best practices, learning outcomes and approaches to creating curricular and co-curricular activities designed to improve retention and graduation rates--different pathways, one goal.

Location: Room 106

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The Higher Learning Commission - Building a Culture of Awareness - Room 401/402-1992

Presenters: Charlie Couch, University of Northern Colorado

The Higher Education Opportunity Act (Public Law 110-315) (HEOA) was enacted on August 14, 2008, and reauthorizes the Higher Education Act of 1965. As many institutions have discovered, this re-authorization has brought with it even greater levels of accountability and compliance expectations for the higher education community. This session will highlight one Registrar's experience with meeting these new expectations as it's HLC accreditation visit nears. It also provides examples of what other institutions across the country have encountered during HLC visits and how Registrar's Offices are on the forefront of building greater awareness on campus of this new era of federal compliance and accountability.

Location: Room 401/402

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The AP Capstone Diploma: Learn More About This Exciting New Program! - Room 403-2064

Presenters: Pamela Kerouac, College Board; Philip Ballinger, University of Washington - Seattle Campus; John Barnhill, Florida State University

Higher education needs critical thinkers, prepared to study an increasingly global world. To better equip students with the knowledge and skills increasingly valued by colleges, the AP Program will launch a new two year interdisciplinary program developed from the AP | Cambridge Capstone Pilot Program. The new AP Capstone Diploma and Certificate, will begin in Fall 2014-offering a two-year program that includes the NEW AP Seminar and AP Research courses and exams. In this session, participants will learn more about the pilot's first year, outcomes, and future plans for the 2014 operational roll out.

Location: Room 403

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Study Abroad 201 for Registrars - Room 102-2095

Presenters: Steve Seaworth, Butler University; Lori Citti, Johns Hopkins University

This session, the more advanced version of the annual conference's traditional Study Abroad 101 session, will approach complex issues such as freshman study abroad and mid-year admits, online education, student teaching abroad, international students who study abroad, issues of re-entry and much more. Attendees are encouraged to bring their most challenging study abroad examples for a lively group discussion.

Location: Room 102

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Roundtable: Small College Registrars - Room 301-2207

Presenters: Chuck King, Rocky Mountain College of Art and Design

Join your colleagues from other small colleges and universities for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 301

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Roundtable: Graduate and Professional Schools - Room 407-2210

Presenters: Monique Snowden, Fielding Graduate University

Join your colleagues from other graduate and professional schools for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 407

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Mission Possible: Improve Services and Practices Using Business Process Improvement Techniques - Room 302-2225

Presenters: Wendy Kilgore, AACRAO Consulting (AC)

In this introductory session, learn the how to's of business process mapping and re-engineering. These techniques will help you enhance your current processes by identifying areas for improvement. Using the strategies taught in this session will noticeably improve service to applicants, students and colleagues.

Location: Room 302

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Access to Completion - Room 112-2673

Presenters: Stacey White, Ad Astra

Institutions are striving to ensure student success by providing intervention, advising and degree planning. These strategies alone fall to address issues related to course access. This session is focused on how institutions can leverage analytics to take a closer look at student course demand and degree audit data to glean insights on how to optimize course offering for each student.

Location: Room 112

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11:45 am - 1:15 pm

Michael Wishnie (Grad & Professional Schools Lunch) - Room 207-2759

Presenters: Michael Wishnie, Yale Law School

TBD

Location: Room 207

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1:15 pm - 2:15 pm

Bridging the Gap: Aligning High School and College Counselors to Better Serve Students - Four Seasons Ballroom 4-1531

Presenters: Rhonda Tysk, West Liberty University

High School counselors and enrollment professionals have a shared goal: to help students identify and enroll in a best-fit school. yet many times we feel at odds with each other when institutional policies and resources clash. A panel of high school and university professionals will share their best practices for both worlds to work together for students' benefit.

Location: Four Seasons Ballroom 4

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I Never Wanted to be a Programmer: How Student Information Systems Have Changed the Nature of Institutional Research and the Office of the Registrar - Room 406-1746

Presenters: Stephanie Martin, Valparaiso University

This session will look at the evolution and limitations of student information systems and how they have affected the nature of institutional research and the office of the registrar by requiring new, more technically advanced skill sets including knowledge of SAS, SPSS, Excel, Access, and sometimes SQL and Visual Basic to create usable datasets as well as advanced database knowledge to help Information Technology departments troubleshoot issues with the system.

Location: Room 406

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Roundtable: Electronic Transcripts - Room 401/402-1784

Presenters: Andreas Kindler, Bradley University

An opportunity to share ideas and concerns about sending and receiving Electronic Transcripts, including online transcript order options, service providers, and streamlining and improving transcript processes in our offices. Bring your questions and ideas. Let's put on our thinking caps, so we can move forward!

Location: Room 401/402

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Implementing an Office Emergency Plan - Room 102-1788

Presenters: Brian Chantry, Brigham Young University; Rebecca Pike, Brigham Young University

With violence on college campuses on the rise, safety is moving more to the forefront of office discussion and policies. The Registrar's Office at Brigham Young University has developed and implemented strategies to deal with emergencies and other situations that require discrete caution and attention. The implementation of key phrases, disaster training, emergency kits and an office wide emergency alert system installed on each workstation has helped created an atmosphere of safety.

Location: Room 102

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Degree Crystal Ball: Student Degree Planning And Program Audit Tool - Room 301-1806

Presenters: Sinisa Markovic, University of Toronto

This session will demonstrate Degree Explorer (DEX), a powerful new degree planning web application for students and administrators. DEX is an integrated web application for the management of students' program progression and graduation. Features include: rule catalog; live course/program/degree requisite checking; student course and program planning; program and degree audit; notification system; and exceptions management.

Location: Room 301

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Legal Issues for Registrars and Admissions Officers - Room 203-1849

Presenters: Mackenzie Wilfong, Oklahoma State University - Main Campus

The session will focus on legal updates for Registrars and Admissions officers, including the U.S. Supreme Court's review of Fisher v. Texas and race-conscious admissions practices, practical policies for handling students called to active duty, the quandary of student applicant background checks, and handling FERPA violations.

Location: Room 203

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Starting Out As Registrar - Room 104-1860

Presenters: Jeff Rhodes, The University of Texas - Pan American

The first two years as a Registrar at an institution are key to success. From learning the culture to assessing the department's effectiveness, setting goals to implementing new ideas, taking on a new leadership role is daunting and fraught with unspoken expectations and hidden agendas. We'll take about how to navigate the seas of a new opportunity.

Location: Room 104

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BYU's Holistic Admissions Review: Getting Past Just Admitting Smart Students - Room 403-1890

Presenters: Kirk Strong, Brigham Young University; Norm Finlinson, Brigham Young University; Travis Blackwelder, Brigham Young University

BYU shares it's approach to admitting students who will be successful beyond the academic classroom. BYU, a large, highly selective institution sees student success beyond retention and graduation. By it's mission, BYU seeks to develop students of faith, intellect, and character who have the skills and the desire to continue learning and to serve others throughout their lives. To find this type of student, a holistic approach to admissions application and evaluation is utilized.

Location: Room 403

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Scheduling of Final Exams: Best Practices - Room 205-1894

Presenters: Moueen Salameh, American University of Beirut

Universities with high and medium student enrollment face the problem of scheduling final examinations. This proposed presentation attempts to solve this problem through a partitioning algorithm. The work is extended to meeting students preferences of not having more than two exams in a single examination day. A Microsoft Excel Visual Basic program is developed and samples of real examinations scheduling records are presented.

Location: Room 205

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Study Abroad Roundtable - Room 108-1966

Presenters: Lori Citti, Johns Hopkins University

This round table offers the opportunity for attendees to explore current topics in study abroad with colleagues. Registrars and admissions professionals alike are invited to share their concerns as well as their success stories for handling complex issues in a session that is intended as an open forum for identification of mutual concerns and idea sharing. Please join us.

Location: Room 108

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Documentation: Pulling it all together - Room 201-1979

Presenters: Mary Meserve, Bates College

Documentation of procedures and policies is vital for any Registrar or Admissions Office and can play an important role in office efficiency. What do you do though when your current documentation is unorganized, overgrown, hard to manage, and/or not helpful? Bates College has undertaken the task of moving its policy and procedure documentation to a free, online site which has dramatically improved communications and efficiency.

Location: Room 201

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International Credentials Roadshow: Denver - Room 303-1985

Presenters: Julia Funaki, American Association of Collegiate Registrars and Admissions Officers (AACRAO); Ann Koenig, AACRAO International Education Services (IES)

Ever come across a foreign credential with no placement recommendation, anywhere? The Roadshow's "appraisers” will review puzzling credentials presented by a perplexed admissions officer and discuss approaches to research and evaluation. This session will help you develop a methodology for determining your own credential "appraisals” and admissions decisions.

Location: Room 303

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Life as a Law School Administrator: A Conversation - Room 407-1990

Presenters: GaeLynn Kutcher, Brigham Young University School of Law; Nancy Hamberlin, Brigham Young University

An experienced registrar nearing retirement, and her soon to be predecessor (a current admissions director) will discuss their experiences in "law school land.” Experiences, stories, and tips will be shared that may help guide those members newer to the profession.

Location: Room 407

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Creating a Comprehensive Early Alert Program: Design, Implementation and Assessment - Room 304-2079

Presenters: Loralyn Taylor, Paul Smith's College of Arts and Sciences; Kerri Koteskey, University of Great Falls

Promoting student success is a top priority at many college & universities, but where do you begin? Designing a successful, comprehensive Early Alert Program (EAP) requires a leadership team that understands the information needs of many diverse offices & is capable of gaining the buy-in of numerous campus stakeholders. Designing an information and communications plan, using proactive & reactive identification strategies, applying change management principles & picking KPIs will be covered.

Location: Room 304

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What's in a Name? A Discussion of Current LGBTQA Acronyms, Definitions, Concepts, and Guides - Room 112-2088

Presenters: Carl Stange, Winona State University; Susan Stoker, Tarleton State University

Within the LGBTQA community and within HIgher Education there are several pertinent issues and acronyms, concepts and guides that help to better define and understand the LGBTQA community. A panel discussion team will review all current concepts and trends and answer questions related to these categories.

Location: Room 112

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The Accidental Mentor: Going from Mentee to Mentor - Room 106-2163

Presenters: Glenn Munson, The University of Memphis

If you stay in the business long enough, you will be a mentor to someone. This session will help you prepare to become a mentor, on purpose or not, by discussing the mentor-mentee relationship. It will also help new professionals understand what the mentor-mentee relationship can mean to a career.

Location: Room 106

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AACRAO's Retention of Records: Guide for Retention and Disposal of Student Records - Room 405-2166

Presenters: Nora McLaughlin, Reed College; Julie Ferguson, University of Medicine and Dentistry of New Jersey; Susan Nelson, University of Medicine and Dentistry of New Jersey; Susan Van Voorhis, University of Minnesota - Twin Cities

Members of the committee that updated the Retention of Records Guide will report on the Guide and answer questions in a designated question-and-answer period.

Location: Room 405

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The International Startup - Room 110-2669

Presenters: Justin Hutchings, Chegg International

With a limited budget, staff of three or fewer, and a mandate to nail it and scale it, many international recruitment offices face the realities of a startup. Learn from those who have "been there, done that" how to navigate and succeed in China and other countries.

Location: Room 110

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Got APIs? We Do. As Well as a Long History Automating Customized eTranscripts Solutions - Room 302-2671

Presenters: Rajeev Arora, Parchment

Location: Room 302

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The New Demographics and Institutional Responses - Room 404-2686

Presenters: Peace Bransberger, WICHE; Vaughn Toland, Metropolitan State University of Denver

Projections of high school graduates depict the changing landscape for higher education enrollments, with the rapid increases in the number of high school graduates the U.S. has seen for years already on the wane at the same time that the number from typically underrepresented racial/ethnic groups continues to rapidly increase (www.wiche.edu/knocking-8th ). 45% of high school graduates nationwide are predicted to be non-White by the class of 2020. And nationwide there will be about 11% more high school graduates of Hispanic, Black or Native American origin by 2020 than in 2010, and about 11% fewer White graduates. The situation is even more marked for certain regions and urban areas. Data depicting the trends among the next decade of high school graduates will be presented followed by discussion about state and institutional responses.

Location: Room 404

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4:00 pm - 5:00 pm

The Answer is "Yes.” Now, What is Your Question? - Room 205-1711

Presenters: Diana Benmergui, Yeshiva University; Reta Pikowsky, Georgia Institute of Technology-Atlanta

Whether it's managing a multi-campus environment or a small office; whether you are part of management or not, YOU can be a leader and you can make a significant difference in how students view your office. This session will explore leadership philosophies based on research and experience. It will also provide examples of how registrars from two institutions improved their relationships with students. Learn how to employ some of these methods within your own setting.

Location: Room 205

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Integrating Technology Into Commencement Ceremonies - Room 301-1786

Presenters: Rhonda Kitch, North Dakota State University - Main Campus

Incorporating various technologies into your commencement ceremony can make the ceremony more memorable, improve efficiencies and increase accessibility to a broader audience (and without breaking your budget). Discuss various technologies, including Grad Scan (scanning QR codes and projecting students' names on a jumbotron or TV), open captioning, sign language interpretation, and mobile apps.

Location: Room 301

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Emerging Issues in International Education Roundtable - Room 302-1813

Presenters: Melanie Gottlieb, Webster University; Jeff Petrucci, American Association of Collegiate Registrars and Admissions Officers (AACRAO)

Melanie Gottlieb, current Vice President for International Education, will serve as chair and presenter in this interactive session about international education. Additionally, Jeff Petrucci, Associate Excutive Director of Buiness Affairs, will update the membership on some exciting international initiatives in his area of responsibility at AACRAO.

Location: Room 302

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Military 101: An Introduction to Active-Duty and Veteran Students - Room 201-1820

Presenters: Seth Kamen, Servicemembers Opportunity Colleges; Michele Spires, American Council on Education

This session focuses on need to know information about the military student. The session will include information on the terminology, demographics, and habits of these students; relevant organizations to know and belong to; credit for military service and training; and a review of admissions and enrollment trends in voluntary education.

Location: Room 201

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Medium-Size Institutions Registrars Roundtable - Room 108-1836

Presenters: Robert Hornberger, Missouri State University

This roundtable discussion is designed for sharing of ideas, emerging issues, and best practices for registrars at schools with enrollments between 5,000 and 14,999.

Location: Room 108

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FERPA Roundtable - Room 401/402-1837

Presenters: LeRoy Rooker, American Association of Collegiate Registrars and Admissions Officers (AACRAO)

This will be an open question and answer roundtable discussion about topics and issues related to FERPA. LeRoy Rooker, former director of the Family Policy Compliance Office at the U.S. Department of Education, will be in attendance. Bring your questions, ideas, and "best practices" to share with colleagues.

Location: Room 401/402

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Virtual Reality: Florida's Statewide Consortium - Room 104-1870

Presenters: Diana Hull, University of Florida; Donna Kolb, University of Florida

The State of Florida is now requiring all public colleges and universities to implement a seamless workflow process for transmission of student academic and financial aid records, including a consortium to coordinate financial aid disbursement among institutions. The University of Florida has lead the way in the development of this process using a combination of the existing infrastructure. This virtual infrastructure created the reality of establishing cohesion between institutions.

Location: Room 104

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Increase Accountability and Professional Development by Creating a Training Certification Program for Admission Staff - Room 304-1912

Presenters: Maureen Woods, University of Illinois at Chicago; Brad Gardner, University of Illinois At Chicago

The Admissions Training and Certification Program (ATCP) is a process designed to increase accountability and performance and create achievable benchmarks for staff to reach that can quantitatively and qualitatively measure the effectiveness as well as the superior achievements of each team member.

Location: Room 304

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All About Access! A Blueprint for Delivering College Enrollment Services in High Schools - Room 303-1930

Presenters: Cassandra Moore, Anne Arundel Community College

Anne Arundel Community College delivers college enrollment services through Personal Registration Day (PRD) in all of Anne Arundel County public high schools to increase college access for all students, including underserved populations and to increase enrollment opportunities. This session will focus on the coordination and implementation of PRD in high school settings and the collaborative nature of service delivery.

Location: Room 303

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Enrollment Management Performance Indicators: Driving Data to Make Informed Decisions and Achieve Desired Results - Room 102-1939

Presenters: Mike Cook, Michigan State University

We will examine how key performance indicator analysis can be used to plan, select, and achieve targeted enrollment management goals. We will also demonstrate how performance indicators are used to determine reliable enrollment projections, and ultimately, make better informed enrollment management decisions.

Location: Room 102

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FERPA (Fun, Educational, Responsive, Participatory, Assessable) Training - Room 110-1951

Presenters: Barry Allred, Brigham Young University; Jearlene Leishman, Brigham Young University

FERPA training does not have to be associated with drudgery. See how BYU has created an interactive FERPA training portal that educates, informs, and engages.

Location: Room 110

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The "Numbers" Registrar - Room 407-2004

Presenters: Michael Hagerty, Berklee College of Music; Scott Trach, Berklee College of Music

A registrar has unique access to powerful institutional information and can produce statistical reports that can serve the senior leadership of a college or university. This presenter produces a detailed Fall Enrollment Report each year that captures both short-term and long-term trends that help to inform those in an institution who use data to plan and assess. A registrar with strong data mining and report skills is especially equipped to be a contributor and leader at the highest level.

Location: Room 407

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Life After Transcript Receipt: How to Maximize the Benefit of Electronic Transcript Exchange - Room 404-2061

Presenters: W Matthew Bemis, University of Southern California; Susan Dorsey, University of Colorado at Boulder

Ever wonder what happens to the transcript data after it has been received? Come hear ideas that may help you optimize the receipt of electronic transcripts in your evaluation process!

Location: Room 404

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Doing More with Less: The Challenges and Strategies of Staffing and Service Support - Room 405-2110

Presenters: Steve Downing, Bellevue College; Robin Young, Spokane Community College

Budget cuts, reduced funding and layoffs mean less money and less people to ostensibly do more work than ever before. This threatens the community college's ability to provide open access and quality services. This session will explore how successes and challenges with reorganization of not only staffing and supervision structures but also processes. The focus will be on strategies to deliver improved services and a better overall experience for students.

Location: Room 405

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Roundtable: Micro Colleges - Room 406-2209

Presenters: Chuck King, Rocky Mountain College of Art and Design

Join your colleagues from other very small colleges and universities for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 406

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The Reality of Readiness - Room 106-2668

Presenters: Steve Kappler, ACT, Inc.

We hear about the importance and value of college and career readiness, and this presentation will discuss the role all types of readiness play in postsecondary progression. Each year ACT releases the Reality of Readiness Report, which is a review the status and movement of the 2012 ACT tested graduating class, which was over 50% of the graduating class that year. We will share data and insights to help institutions understand how to gather and use the data that is available to them to impact student success.

Location: Room 106

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Helping Veterans Succeed: A Handbook for Higher Education Administrators - Room 403-2692

Presenters: Rodney Parks, Elon University; Jacquelyn Elliott, Marion Military Institute

In this session, AACRAO's newest publication Helping Veterans Succeed: A Handbook for Higher Education Administrators will be introduced. This publication is an excellent resource for colleges and universities seeking to offer outstanding services to student veterans (available for purchase onsite at the AACRAO Bookstore).

Location: Room 403

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Transfer + Technology = Transferology - Room 112-2713

Presenters: Troy Holaday, College Source, Inc.; John Panzica, College Source, Inc.

Students expect their credits, like everything else in this age, to be mobile. Yet colleges and universities struggle to establish efficient systems and processes for quickly evaluating transfer credit and making the results known to students.

Location: Room 112

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Association of Chief Admission Officers of Public Universities (ACAOPU) Member Meeting - Room 206-2761

Presenters: Pam Horne, Purdue University Main Campus

This is a meeting of the Association of Chief Admissions Officers at Public Universities (ACAOPU).

Location: Room 206

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Implementing an Enterprise CRM Strategy - Room 203-2818

Presenters: Chad Austein, Kean University; Dana Hamerschlag, Ellucian

Join us to hear how an Ellucian Recruiter customer has partnered with Ellucian to analyze processes, deploy higher education focused CRM technologies and create strategies that addressed mission-critical recruiting and admissions objectives in order to achieve positive enrollment results. In addition, hear how the technology that underlies Ellucian Recruiter has been extended beyond recruiting and admissions to support student success and retention.

Location: Room 203

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5:15 pm - 6:15 pm

AACRAO Town Meeting - Four Seasons Ballroom 4-2724

Presenters: Adrienne McDay, Harper College; Brad Myers, The Ohio State University

This is your opportunity to interact with your elected officers on the AACRAO proposed budget, proposed by-law changes, and other issues of importance to the membership.

Location: Four Seasons Ballroom 4

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Tuesday

8:00 am - 9:15 am

The Poor Person's Data Modeling Survival Guide - Room 404-1647

Presenters: Luke Schultheis, Virginia Commonwealth University; Stephen Schultheis, Monroe College

Data collection, reporting and analysis are necessary activities for successful enrollment management. However, many institutions lack the infrastructure or established process to enable enrollment managers to effectively use data. This session will describe means by which one may craft methods "on the fly" in order to meet current enrollment demands as well as to build a base upon which more strategic platforms can be established. Panelists will share how they have built successful models and practices when time has been of the essence.

Location: Room 404

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Where Did They Get That Number?! Data Replicated, Repurposed, and Redistributed - Room 203-1738

Presenters: Elizabeth Morgan, Claremont McKenna College; Colleen Wynn, Claremont McKenna College

Admissions and Registrar's Offices produce plenty of data every academic year. The figures you send to Institutional Research and Public Relations wind up in guidebooks, rankings, media releases, federal databases, and all over the internet. Come find out where your numbers may be going and discuss what kind of effect they have on your professional life and the life of your institution.

Location: Room 203

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Curriculum And Regulations Routing System - Room 403-1787

Presenters: Andreas Kindler, Bradley University; Vicky Stoughton, Bradley University; Becky Snyder, Bradley University

Bradley University's Curriculum and Regulations forms are now available online and electronically routed through the Curriculum and Regulations Committee Routing System. Items pertaining to programs, majors, minors, concentrations that are to be added, or modified, or deleted are fully routed online. This is a totally paperless process, including updating the Master Course List and University catalogs. Come see us and get an idea how it works and how we made it work.

Location: Room 403

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FERPA: What You Need to Know: The "Overview" - Four Seasons Ballroom 4-1843

Presenters: LeRoy Rooker, American Association of Collegiate Registrars and Admissions Officers (AACRAO)

LeRoy Rooker, former director of the Family Policy Compliance Office at the U.S. Department of Education, will provide an overview of FERPA.

Location: Four Seasons Ballroom 4

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Evaluating Credentials from the Middle East (Jordan, Saudi Arabia, and the UAE) - Room 407-1865

Presenters: Emily Tse, International Education Research Foundation, Inc.; Alice Tang, International Education Research Foundation, Inc.; Peggy Hendrickson, AACRAO's International Education Services (IES)

This session will provide an overview of the educational systems of Jordan, Saudi Arabia, and the United Arab Emirates. In addition to coverage of their secondary and post-secondary systems, the presenters will also explore issues related to accreditation and the types of educational providers that exist there. This session will include many sample academic records to help supplement one's admissions library.

Location: Room 407

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Intertwining Technologies Across Departments - Room 405-1874

Presenters: Eric Wirth, SIT Study Abroad

With so many college and university departments tapping into the plethora of technological tools and resources to get their work done, this session will show how one institution selected and customized a single CRM platform across three units to tackle their online application, communication and document management.

Location: Room 405

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Where Did the Day Go? Making Effective Decisions and Prioritizing Daily Responsibilities - Room 205-1901

Presenters: Kimberly Blair-Chambers, Michigan State University

A job description is a snapshot of what the job is about, but what do we really do all day? Administrators are constantly juggling multiple tasks and projects, deciding what needs to be done immediately, today, or as soon as possible. Principles related to decision-making strategies and frameworks will be reviewed. This session will also include a "Day in the Life of” in-basket exercise providing a practical, hands-on way to apply the information learned.

Location: Room 205

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Perspectives on the Transfer and Awarding of Credit for Military Training and Experience - Room 302-1948

Presenters: John Evans, Argosy University; Arfsten Cheri, Pikes Peak Community College ; Leila Sopko, Argosy University; Teresa Theisen, Minnesota State Colleges and Universities Support Center

This panel discussion will focus on how college credit can be granted for military experience from a variety of institutional perspectives. Credit awarded for military experience varies widely depending on the institution and the degree the student is seeking, making it a sometimes confusing and frustrating situation for service members. This panel will discuss different models for applying military experience towards degree requirements and the pitfalls that students may encounter when transferring.

Location: Room 302

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The MOOCs Are Coming! Are They Here to Stay? - Room 401/402-1957

Presenters: Michael Burke, Harvard University; Lynne Hanrahan, CedarCrestone, Inc.

This session will offer quick updates on the growth and direction of MOOCs. We will then explore some practical considerations for registrars and admissions officers, such as: rationalizing, reconciling, and reimagining practices for records management, student privacy, transfer credit, admission and curriculum requirements, and identity management between traditional student information systems and MOOC platforms.

Location: Room 401/402

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NCAA Academic Reform Update: Improving the Academic Performance of Student-Athletes - Room 303-1972

Presenters: Andrew Cardamone, National Collegiate Athletics Association (NCAA)

This session will review current standards and new legislation adopted by the NCAA Division I Board of Directors and other NCAA governance groups. Come learn how these changes will impact NCAA Initial Eligibility, Transfer and Progress Toward Degree certifcations.This session will also share best practices of the NCAA's Academic Performance Program data collection and submission.

Location: Room 303

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MOOCs: A Year In Review and Where We Go From Here - Room 304-1993

Presenters: Mark McConahay, Indiana University - Bloomington; Thomas Black, Stanford University

MOOCs have been one of the hottest and most controversial trends leading to disruptive, transformation change in higher education for the past year. This session will focus on what institutions have learned during the MOOC infancy stage and what the future likely holds for enrollment services professionals. Best practices developed after last year's session will be reviewed, including topics such as identity proofing, course approval, awarding credit, and recording MOOCs on transcripts

Location: Room 304

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National Network of Law School Officers Opening Session - Room 108-2009

Presenters: Michael Wishnie, Yale Law School; Judith Calvert, Yale University Law School

The Executive Director of the National Network of Law Schools Officers and the Deputy Dean of Experiential Learning at Yale Law School will discuss experiential learning in law schools and how administrators can work with experiential faculty in the development and support of experiential learning programs.

Location: Room 108

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The Functional to Technical Overview of Implementing Electronic Data Exchange of Student Academic Records - Room 106-2058

Presenters: Susan Reyes, San Diego State University; Jerald Bracken, Brigham Young University

A walk through of the process behind XML/EDI Implementation as it relates to student transcripts and academic records.

Location: Room 106

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LGBTQ Resources for College Applicants: Is This the Right Place for Me? - Room 104-2086

Presenters: Joseph Salomone, Drexel University; Ryan Boyd, West Virginia University

A collection of resources for LGBTQA students when applying for college will be discussed as well ass initiatives by Enrollment Management to acknowledge and outreach to potential LGBTQA students.

Location: Room 104

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Being Part of a Consortium - Room 110-2096

Presenters: Blake Horridge, Claremont McKenna College

As schools seek to find more efficiencies and provide greater opportunities to students with less resources, consortiums provide a potential avenue for sharing resources between schools. However, consortiums also come with their own set of problems. This panel sessions seeks to show the pros and cons in being a part of a consortium and how such arrangements can affect life in the registrar's office.

Location: Room 110

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Navigating Through the Intersection of Student Quality, Performance, Financial Aid, and Institutional Budget - Room 201-2097

Presenters: James Roche, University of Massachusetts - Amherst

The challenges faced by enrollment managers continue to grow in complexity as issues such as retention and graduation rates, net price, student debt, discounting practices, need- versus merit-based aid, and budget constraints are scrutinized. Presented from a large public university perspective, this session presents several scenarios to show how decisions made in one area have a direct and dramatic impact on other areas of the university. Both short- and long-term impacts are explored.

Location: Room 201

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Empowering Student Employees Through Mentoring - Room 102-2162

Presenters: Jason Meldrun, Brigham Young University; Tyler Williams, Brigham Young University - Idaho

Hear how Brigham Young University implemented student mentoring to increase student success.

Location: Room 102

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Responding to Crises Affecting International Students - Room 406-2577

Presenters: Teri Albrecht, The University of Texas at Austin; Margaret Luevano, The University of Texas at Austin

This session is focused on creating tools for international student advisors (and those that work with international students) to use during a crisis situation. Focused on specific crisis events that may affect international students during their stay in the United States, the session will take participants through the various steps of creating their own crisis management response plans tailored to use at their home institutions.

Location: Room 406

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The Interstate Passport Initiative: A New Framework for Transfer - Room 301-2665

Presenters: Nancy Krogh, University of Idaho; Kristi Wold-McCormick, North Dakota State University - Main Campus; Roland Squire, Utah State University; Patricia Shea, Western Interstate Commission for Higher Education

The Interstate Passport Initiative is a grassroots-originated effort by academic leaders in the Western region to develop policies and practices supporting friction-free transfer for students between institutions in the WICHE region.

Location: Room 301

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Updating the Business Case for the Electronic Exchange of Student Records for the Twenty-First Century - Room 112-2676

Presenters: Wendy Kilgore, AACRAO Consulting (AC); Rajeev Arora, Parchment, Inc.

TBD

Location: Room 112

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Training and Change Management Tips for the Ever Changing World of Student Services - Room 303-1392

Presenters: Jennifer Love, University of Minnesota, Twin Cities

When big changes approach an office, implementing a training and change management program for existing staff that intentionally aligns with the mission, vision and goals will set the stage for retaining employees, morale, and keeping the office running to the best of its ability. This session will provide training and change strategies the One Stop Student Services office at the University of Minnesota-Twin Cities used during organizational restructuring, and large scale enterprise wide projects that are changing the working habits of both students and staff.

Location: Room 303

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NCAA Eligibility Center 101 - Room 106-1676

Presenters: Holly Smith, NCAA Eligibility Center; Maureen Snow, NCAA Eligibility Center

This session will give an overview of the NCAA Eligibility Center and its functions. Topics include Amateurism, High School Review, Academic Certification - International and Domestic and Academic Review. The NCAA International Student Records Committee will be discussed, as well as, how to register as a prospective student-athlete with the NCAA Eligibility Center.

Location: Room 106

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Playing Nice With Others: Working With Your In-House Marketing Team to Get the Most from Creative People in a Linear Way - Room 401/402-1725

Presenters: Blake Vawter, Oregon State University; Joanne Jensen, Virginia Commonwealth University

Learn from the trials, tribulations and successes of two institutions' work with their in-house design/marketing teams. Hear about ways to bring together the left brain and right brain resources to execute effective publications, marketing and communications strategies.

Location: Room 401/402

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FERPA 101: The Short Version - Four Seasons Ballroom 4-1834

Presenters: Tina Falkner, University of Minnesota - Twin Cities

So you don't have time or money to attend a regional FERPA workshop? Come to this session to learn what the essential "FERPA nuts and bolts" are for the new professional.

Location: Four Seasons Ballroom 4

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American College Application Campaign: A National Strategy for Increasing College Application and Enrollment - Room 205-1872

Presenters: Joe Watts, American Council on Education

The American College Application Campaign (ACAC) supports states seeking to increase college-going rates, primarily among first-generation/low-income students, by supporting state-based college application programs. The American Council on Education (ACE) is leading the expansion of ACAC to all U.S. states and territories. Session participants will learn about the campaign's purpose, history, growth, and steps needed for a successful implementation of a statewide program.

Location: Room 205

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Military Transcripts and Transfer Credit: Best Practices and Current Realities - Room 405-1885

Presenters: Patrick Elliott, University of Maryland - University College; Mary Beth Lynch, Thomas Edison State College; Johnelle Welsh, Central Texas College

A panel discussion with colleagues who regularly deal with military transcripts and transfer credit. The group will explore best practices as well as discuss the current realities and challenges associated with awarding transfer credit from military training and experience.

Location: Room 405

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Demystifying Military Evaluations - Room 201-1914

Presenters: Michele Spires, American Council on Education

The American Council on Education's (ACE) Military Evaluations program has reviewed and made college credit recommendations for thousands of military courses since the early 1940s, and in 1974, began the evaluation of military occupational specialties. More than 2,200 higher education institutions recognize the ACE course credit recommendations for granting credit to their military students. This session will clarify the review process and quality measures used in determining credit recommendations and increase the awareness, use, and benefit of the new Joint Services Transcript (JST).

Location: Room 201

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100 Tips and Tricks for an Efficient, Productive Office - Room 406-1926

Presenters: Susan Eveland, University of Oregon

We are all looking for those easy, inexpensive tips and tricks that can make our operations more efficient and productive. The presenter will share 100 tips and tricks in categories such as Dash-boarding, Mobile Apps, Training Your Campus Partners, List-Serves and Emails, Web Tools, Video Tutorials and more! Many are no- or low-cost and easy to copy in your shop!

Location: Room 406

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The University of Colorado Boulder's International Bachelor of Arts Degree: It's Not Just a BA with Another Name - Room 104-1973

Presenters: Michael Grant, University of Colorado Boulder

In this session Dr. Michael Grant, Associate Vice Chancellor for Undergraduate Education at the University of Colorado Boulder, will review the approval and administration of the unique International Bachelor of Arts (IBA) degree offered as a joint program with the University of Wollongong, Wollongong, Australia and Dublin City University, Dublin, Ireland. The IBA degree was approved by the University of Colorado Board of Regents in 2011 to be offered with 13 existing majors in the College of Arts & Sciences, and requires collaborative courses with all partner institutions as well as a study abroad component. Representatives from the Registrar's Office will also review the logistics of the set-up for this degree.

Location: Room 104

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Creating Mass and Momentum to Lead the Functional and Technological Direction of Vendors - Room 301-1974

Presenters: Michael Burke, Harvard University

How can users and clients lead major vendors in the right direction? This session will explore using elements of social activism as a method for leading vendors to be more responsive to users, clients, and new technology. Are we too scattered in our procedures and cultures as a profession to create enough mass to get the attention of our vendors? We will explore ideas for focusing our energy and attention on our highest priorities, and leveraging the connections of existing user groups.

Location: Room 301

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Automated Processes Makes Residency for Tuition Decisions Easier than Finding a Date Online - Room 203-2029

Presenters: Aaron Apel, University of Wisconsin - Madison; jared morosco, The Ohio State University

Facing numerous ways to apply for admission and classify residents for the ever-expanding applicant pools at UW-Madison and Ohio State, there was a need to standardize collection of residency data for tuition purposes in an effective and streamlined manner. Learn how two universities took different approaches to solve these problems by developing web-based solutions that process residency decisions on-the-fly, require minimal data entry from applicants, and integrate with PeopleSoft.

Location: Room 203

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Constructing and Implementing an Outcomes Assessment Plan in the Admissions or University Registrar Office - Room 302-2052

Presenters: Heidi Hoskinson, Friends University

In his book, Managing for Outcomes, Dr. Sigler suggests that "organizations whose managers consistently demonstrate that they have achieved the measurable outcomes that their stakeholders value and expect will thrive. Those that cannot do so will lose both resources and influence and wither away.” The principle of outcomes assessment has come to higher education in a big way over the last few years with significant changes in federal and state regulations as well as accreditation requirements. No longer can the Office of the University Registrar or the Admissions Office be a process-based organization, but it must adopt an outcomes-based way of doing business and meeting stakeholders needs, desires, wants and values. Come see how we developed and implemented an outcomes assessment plan in our department and learn how you can do it too!

Location: Room 302

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Innovative Electronic Student Data Portability Using the Latest PDF/XML Standard - Room 110-2055

Presenters: Thomas Black, Stanford University; James Feigert, University of Southern California; Jearlene Leishma, Bringham Young University

Come hear how several institutions are using the latest technology in PDF transcript exchange. Several panelists will discuss how their institution implemented this technology, and how their students and institutions have reaped the benefits.

Location: Room 110

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Working "Out" in Higher Education: What Does That Mean? - Room 404-2081

Presenters: Joseph Salomone, Drexel University; Michael Blumenauer, Dartmouth College

What institutions are doing "it' well? What universities have the resources for staff and students. Who has centers and the "right spaces"? What institutions have their polices in order. What are some best practices involving LBGTQA faculty recruitment, and what are schools doing to retain faculty and staff and establish a more inclusive university climate. Working at a university and being able to be out and if not strategies for finding support in a non-suportive environment.

Location: Room 404

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FERPA and Study Abroad - Room 407-2090

Presenters: Lauren DiGrazia, University of Connecticut; Erin Mason, University of Connecticut

During this session, presenters will examine FERPA considerations for study abroad offices and operations. Sample questions that will be considered include: Does FERPA travel with the student to other countries? What happens when students' FERPA rights are seemingly contravened by host universities abroad? How much information can and should be provided to study abroad providers? And, how can we adequately prepare study abroad officials for these kinds of challenges and others?

Location: Room 407

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Alphabet Soup of Accreditation - Room 102-2161

Presenters: John Hall, Southern Methodist University

New to the profession? Mentors will help newcomers to the profession make sense of terms and phrases used during the accreditation process.

Location: Room 102

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Common Pressures, Different Answers: How the UK and the US are Meeting Enrollment Challenges - Room 403-2666

Presenters: Tom Green, AACRAO Consulting (AC); Matthew Andrews, Oxford Brookes University

Increasing costs and demand for stronger, comprehensive services are common pressures in both the UK and the US. Hear how leading practitioners in both countries are responding to these challenges. The speakers will describe the issues and how they have manifested in each country's setting, followed by examples of how the issues have been addressed by national policies and/or institutional strategies.

Location: Room 403

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New Research on College Completion Rates from the National Student Clearinghouse - Room 112-2667

Presenters: Douglas Shapiro, National Student Clearinghouse

Students today are more likely than ever to attend multiple institutions on the way to their first degree. Yet institutional accountability and performance metrics still cling to single‐institution graduation rate formulas. Learn about the latest research on completion rates for mobile students, and how new results from the Clearinghouse Research Center can help you serve your students better.

Location: Room 112

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Assessing Student Learning in Admission - Room 108-2862

Presenters: Melinda Roelfs, Pittsburgh State University

This session will provide participants a blueprint for developing an assessment plan for the admission office, from conceptualizing the plan itself to collecting data and making improvements based on results. Specific examples will be provided based on an active assessment plan for new student orientation.

Location: Room 108

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2:30 pm - 3:30 pm

Reform Efforts in Federal and State Higher Education Policy - Four Seaons Ballroom 4-2693

Presenters: David Longanecker, Western Interstate Commission for Higher Education (WICHE)

This plenary features an expert on higher education policy at both the federal and state levels, who will address likely avenues for further reform, including the effective deployment of state data systems to examine students' education and employment outcomes and redesign of financial aid systems.

Location: Four Seaons Ballroom 4

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Telling New Stories: Native Americans and the Rich History of Excellence in Higher Education - Four Seasons Ballroom 1-3-2758

Presenters: Mark Trahant, University of Alaska Anchorage

Mark Trahant will talk about remarkable success stories from higher education involving American Indians. The narrative of excellence is important because it helps set the stage for where we need to go next. While there are huge challenges facing this community, there are many more opportunities.

Location: Four Seasons Ballroom 1-3

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Emerging Trends in State Policy: What AACRAO Members Need to Know About Changes in American Education - Four Seasons Ballroom 123-2757

Presenters: Matt Gianneschi, Education Commission of the States; Jennifer Dounay Zinth, Education Commission of the States; Emmy Glancy, Education Commission of the States; Mary Fulton, Education Commission of the States

This session is intended to introduce AACRAO members to a variety of state policies that are reshaping the ways in which students get into, move through, and eventually graduate from America's colleges and universities.

Location: Four Seasons Ballroom 123

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America's International Student Enrollments in a Global Context - Four Seasons Ballroom 4-2764

Presenters: Peggy Blumenthal, Institutue of International Education (IIE); Christine Farrugia , Institute of International Education (IIE)

This session, led by two Institute of International Education speakers who focus on issues of international student mobility, will present global and US trends in international student mobility and discuss how student mobility helps advance the internationalization goals of US colleges and universities.

Location: Four Seasons Ballroom 4

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10:00 am - 11:30 am

AACRAO Business Meeting - Four Seasons Ballroom 123-2725

Presenters: Adrienne McDay, Harper College; Brad Myers, The Ohio State University

AACRAO members vote on the proposed budget and on the AACRAO Board of Director nominees.

Location: Four Seasons Ballroom 123

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1:00 pm - 2:00 pm

Navigating Campus Politics: Obstacles Can Provide Opportunities to be a Leader - Room 301-1723

Presenters: Katherine Beaty, Bradley University; Jess Ray, Illinois State University; Sheri Kallembach, DeVry University - Downers Grove; Jennifer McClure, Elgin Community College

No matter the size of the institution or the position held, the art of navigating campus politics is real when you are trying to accomplish your department goals. Learn how some professionals have integrated human nature and hierarchical expectations within an ethical framework. Be ready to share what has worked for you.

Location: Room 301

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Enterprise Systems Roundtable - Room 302-1747

Presenters: Ari Kaufman, Berklee College of Music

Sit with other users of your enterprise systems to discuss your experiences. This session provides enterprise system users (Banner, Colleague, Jenzabar, PeopleSoft, PowerCampus, etc.) a chance to sit down with other users to share tips, tricks and issues.

Location: Room 302

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Registrar as Educator - Room 401/402-1793

Presenters: Liesl Fowler, Augustana College; Mary Cisar, Saint Olaf College; David Barrowclough, Saint Michael's College; Diana Benmergui, Yeshiva University; Blake Horridge, Claremont McKenna College

It is not just the first generation student who needs our help negotiating the college experience. Today students are less equipped with the necessary problem-solving skills and to deal with the consequences of their poor choices. Whether as advisor or mentor - through tough love or accommodation - there are certain things we do as registrars that greatly assist in the way students grow-up that makes the difference in their success.

Location: Room 401/402

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Dietary Identities in Higher Education: Attracting and Accommodating Vegetarian and Vegan Students - Room 110-1801

Presenters: Rodney Parks, Elon University; Brett Evans, Elon University

Vegetarian and vegan identities have become increasingly popular in recent years. This trend is especially significant among students in higher education. Policies that support these students' emerging identities have frequently been found insuffient. Using qualitative methodologies, this exploratory study seeks to understand the lived experiences of four vegetarians and two vegans enrolled in a traditional, private university. Issues relating to accessibility and identification of appropriate foods on campus, housing policies, study abroad resources, and sense of community acceptance were explored in interviews. Recommendations are formulated to assist academic planners in better serving the needs of students requiring unique logistical and social accommodations due to dietary identity.

Location: Room 110

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Secondary Benchmark Credentials from Around the World - Room 406-1804

Presenters: Robert Berwick, Strayer University; Melissa Ganiere, ECE

Representatives from ECE will discuss the use of secondary credentials from around the world in benchmarking and advanced standing. The presenters will be seeking participation from attendees outlining their admissions criteria and use of secondary credentials in advanced standing.

Location: Room 406

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Statewide Initiatives to Increase Retention and Graduation - Room 303-1882

Presenters: Carrie Jeffers, Macomb Community College; Crystal Abba, Nevada State Higher Education; Laura Doering, Iowa State University; Tammy Aagard, University of Florida; Nathan Evans, California State University

National and Statewide initiatives to increase retention and graduation rates include establishing: relationships with K-12 (K-16 Councils) to ensure freshmen are prepared for college-level coursework, progress to degrees standards for all students, maximum credits required for baccalaureate degrees, maximum course repeat policies. .

Location: Room 303

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BI in the RO: A-OK or Uh Oh? - Room 203-1933

Presenters: Doug McKenna, George Washington University

Business Intelligence. Big Data. Analytics. Data Mining. Data Warehouses. Dashboards. Visualization Tools. With so many new tools available to parse, analyze, and report on student data, everyone from the President to the Faculty wants in. How can we steward the data effectively while providing the necessary access for data-based decision-making? What role should the Registrar's Office play? Come hear about the tools, trends, and important topics that will effect our business for years to come.

Location: Room 203

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How To Clean "It" Up When "It" Hits the Fan - Room 205-1965

Presenters: Robin Carrillo, Northwest Vista College; J. Martin Ortega, San Antonio College

Your registration system goes down with no estimated time for recovery. You've been asked to reinstate students into closed classes and your faculty aren't happy. A new law or policy was passed and you need to implement immediately (oh yes, and no additional resources). Sound familiar? We live in an ever changing world where "it" can hit the fan at any moment. Come learn and share what should be in place to make the clean up as smooth as possible.

Location: Room 205

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EducationUSA Update - Room 405-1982

Presenters: Matt Washburn, US Department of State; Yukiko Hashimoto, Education USA Representative from Japan; Chenguang (Alex) Lu, Education USA Representative from China; Hubertus Zander, Education USA Representative from Germany; Rupali Verma, Education USA Represe

This session will focus on the latest updates from EducationUSA and how you can partner with the organization to facilitate the admission of international students to your institution.

Location: Room 405

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Reporting to the American Bar Association - Room 108-2001

Presenters: Scott Norberg, American Bar Association

Does completing the ABA Annual Questionnaire leave you with questions!? A representative with the ABA will join us to discuss reporting requirements for the ABA AQ and other law school reporting requirements.

Location: Room 108

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Admissions Inside & Out: Tools for Continuous Growth - Room 404-2012

Presenters: Michelle Taylor, California State University - Dominguez Hills; Khaleah Bradshaw, CSU-Dominguez Hills

Admissions is continuously asked to do more with less. In order to manage workflow in a way that will result in goal achievement as well as staff satisfaction and professional development, we have based our structure around the following areas: leadership, building bridges, inclusivity/transparency, problem solving, resources, accountability, discipline, and professional development. This session will share the strategies we have used to achieve ideal results.

Location: Room 404

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Considerations and Best Practices in the Electronic Exchange of Student Transcripts: EDI, XML, PDF - Room 201-2059

Presenters: Doug Holmes, Ontario Universities' Application Centre; W Matthew Bemis, University of Southern California; Susan Reyes, San Diego State University

A panel of experts will discuss the considerations and best practices for electronic exchange of student transcripts.

Location: Room 201

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Redesigning the Academic Record in the Age of MOOCs and DIY Education: Are ePortfolios the Answer? - Four Seasons Ballroom 4-2076

Presenters: Helen L. Chen, Stanford University; Thomas Black, Stanford University

Across higher education, institutions and employers increasingly recognize the value and usefulness of ePortfolios to support students, capture evidence of achievement of learning outcomes, and evaluate prospective hires. This interactive session will draw upon examples from pilot studies & research findings, and explore the potential of technological advances such as the MyData Initiative to demonstrate how ePortfolios can thoughtfully inform one possible vision of the 21st century transcript.

Location: Four Seasons Ballroom 4

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Update on the State of Articulation and Transfer for Maryland's Community College Students - Room 403-2092

Presenters: Kori Smith, University System of Maryland

This session details some of the initiatives and legislation that Maryland has employed in order to eliminate some of the "stumbling blocks" that students encounter as they transfer from two-year to four-year institutions and therefore contribute to the state's focus on degree completion. It also examines how these measures have impacted academic policies and technologies that were previously established to achieve such outcomes and factors that should be considered during future evaluation.

Location: Room 403

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Big "Academic” Data Analytics - Room 407-2099

Presenters: Frank Blalark, University of Minnesota - Twin Cities

The University of Minnesota's Office of the Registrar is utilizing "big data analytics” to examine large amounts of academic record data to uncover hidden patterns, unknown correlations, and other useful information. Such information has provided insights into institutional barriers to degree completion, temporal factors affecting degree progress, and innovative approaches to analyzing student curricular fit.

Location: Room 407

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AACRAO's Self Assessment Guide for Registrars - Room 102-2167

Presenters: Susan Nelson, University of Medicine and Dentistry of New Jersey; Robert Morley, University of Southern California; Jessica Montgomery, AACRAO - American Association of Collegiate Registrars and Admissions Officers; Jeffrey von Munkwitz-Smith, Boston Univ

Join members of the editorial committee who updated the Self-Assessment Guide to review how it can help you assess your office. Prepare to challenge assumptions that you have about your institution and your business practices. In this interactive session you will be asked to respond to updated questions on how you organize work processes and provide service to various constituents.

Location: Room 102

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FERPA for Admission Professionals - Room 104-2450

Presenters: LeRoy Rooker, AACRAO - American Association of Collegiate Registrars and Admissions Officers

We all know how FERPA relates to our current student, but how does it relate to the prospective student. Is it okay to provide personal record information on an applicant to a parent or other family member? Can we discuss their admissions status, scholarship eligibility, and financial aid awards? Come to this session to learn more about how FERPA is interpreted for admission professionals

Location: Room 104

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Data Exchange Services … Solutions for Today's Challenges? - Room 112-2697

Presenters: Dave Landry, National Student Clearinghouse; David Pelham, National Student Clearinghouse

Exchanging student data in a convenient and economical manner is a cornerstone to serving today's student. In this session, the National Student Clearinghouse will discuss its upcoming approaches and plans for Reverse Transfer, SPEEDE, and the international exchange of student documents. Institutional partners will be present to field questions and share their experiences.

Location: Room 112

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Student Schedule Planning Plays an Important Role in Graduation Initiatives and Student Success - Room 106-2711

Presenters: Robert Strazzarino, College Scheduler LLC

More and more institutions are striving to raise graduation rates and increase service to their students. Robert Strazzarino, CEO/Founder of College Scheduler will demo the functionality of the schedule planner and share how many institutions across the country have benefited. College Scheduler automates the manual pen & paper process and presents the student with every possible schedule option that is open and able to be registered for RIGHT NOW!Integrates with Banner, PeopleSoft & more!

Location: Room 106

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Making Friends and Influencing Transfer Credit Policy - Room 304-2876

Presenters: Lee Furbeck, Cleveland State University

Are transfer credit policies on your campus clear, fair, consistently applied, and conducive to student success? If not, how do you get decision-makers on board and everyone on the same page? Bring your ideas and expect to learn and contribute in this interactive session.

Location: Room 304

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2:00 pm - 3:30 pm

NAIA Registrars Association Annual Business Meeting - Room 210/212-2728

Presenters: Angela Crawford, National Association of Intercollegiate Athletics; Brian Haines, National Association of Intercollegiate Athletics

All NAIA Registrars, Conference Registrars, Assistant Registrars, or anyone working in the Registrars Office at an NAIA school is invited to participate in the Annual Business Meeting. The NAIA Registrar is the official voting delegate from the school.

Location: Room 210/212

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3:45 pm - 4:45 pm

Home-Schooled Students: How Do We Review Their Credentials? - Room 403-1707

Presenters: Ronnie McFadden, CUNY - University Application Processing Center; David Linnevers, California State University, Monterey Bay; Jennifer Carron, Baylor University

Admission officers find it challenging to evaluate credentials from the rapidly growing population of home-schooled students, as states have very different home-school regulations, including accepting credentials from parents, requesting agency or public school oversight, or requiring exiting exams. How can we learn the requirements of the fifty states while adhering to the education regulations of our own state? The session will raise the questions and present speakers from several states.

Location: Room 403

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Retention and Graduation Rates: A New Definition of Student Success - Room 302-1716

Presenters: Robert Wilkinson, Indiana University - Purdue University - Fort Wayne

Institutions are coming under tremendous pressure to graduate students in four years regardless of institutional mission of student intent. However, a significant number of students do not attend full-time, they change majors, many start at one institution and graduate from another. This presentation will show how the Indiana Commission for Higher Education and IPFW worked together to develop a report that broadens the institution's definition of student success.

Location: Room 302

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Stop the Nickeling and Diming! Time to Change How Transcripts are Funded - Room 303-1744

Presenters: Thomas Black, Stanford University; Elias Lopez, University of California - Davis; Scott Campbell, University of Chicago

Collecting a user fees for transcripts is getting in the way of our desire and ability to innovate. Having the Bursar collect fees is more efficient, sustainable and a better end user experience. Registrars will learn in this session how to present arguments to their superiors and faculty to consider changing the practice of collecting users fees, in addition to strategies for rolling out a new document fee program.

Location: Room 303

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Are You LinkedIn? Effectively Using LinkedIn in Higher Education - Room 401/402-1775

Presenters: Courtney Sanders, Governors State University

Do you have a profile on LinkedIn, but don't really know how to get the most out of it? Do you think LinkedIn is like Facebook, so you are avoiding it like the plague? This session will ease all of your fears by focusing on the Do's and Dont's of LinkedIn for both personal and professional use. Real life examples of how LinkedIn can take you to the next level will be provided.

Location: Room 401/402

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Military 201: Recruiting and Retaining the Military Student - Room 203-1821

Presenters: Seth Kamen, Servicemembers Opportunity Colleges

This session will focus on ways to make your institution more Military inclusive, including the areas of student affairs, admissions, and recruiting. This will include the results of program inventories and research on services and opportunities for military students, on best practices for recruiting and marketing to servicemembers, and on outreach requirements set for by federal legislation.

Location: Room 203

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Roundtable: Academic Scheduling - Room 407-1844

Presenters: Beth Warner, University of Wisconsin - Madison

This roundtable will cater to those who work in or with the academic scheduling world.

Location: Room 407

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Implementing the Principles of Excellence for Serving Service Members, Veterans, and Their Families - Room 205-1929

Presenters: K. Celeste Campbell, Oklahoma State University - Main Campus; Sheila Tolley, University of Virginia - Main Campus; Chris Seng, Colorado State University; Marc Barker, Colorado State University

Executive Order 13607 (Principles of Excellence) and Public Law 112-249 focus on providing information, support, and protections for service members, veterans, and their families. Representatives from three institutions present how they are implementing the Principles on their campuses, and attendees will also have an opportunity to share their experiences.

Location: Room 205

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Moving to an Electronic Application System on a Shoestring Budget: How UIC's Graduate Admission Team Made it Happen - Room 201-1950

Presenters: Steven Kowal, University of Illinois at Chicago; Barbara Roche, University of Illinois at Chicago

The University of Illinois at Chicago modernized its graduate admissions process from traditional paper-driven methods to a fully electronic system. Our upgrade team will share its experiences throughout the project including the challenges of designing a system that fully integrates with existing technology, the importance of gaining stakeholder buy-in, and applicant reaction. We did it on a shoestring --and so can you.

Location: Room 201

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MOOCs and Online Programs: The Implications for Institutional Service Providers - Four Seasons Ballroom 4-1953

Presenters: Neil Robinson, The University of Melbourne

The rise of MOOCs and fully online programs present challenges for administrative and student support service providers. System interfaces to time zone management, the implications are potentially significant for educational institutions and their staff. The University of Melbourne, Australia, undertook a research project to benchmark institutional response and service evolution. This research will be shared and contextualized in the light of developments. The role of the third party providers will also be examined and the extent to which both online and campus-based service provision can be outsourced. Whilst the pace of change may be evolutionary, is the movement revolutionary in terms of who delivers what to our students and the impact this might have on our profession?

Location: Four Seasons Ballroom 4

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Dealing with a Natural Disaster from a Law School Perspective - Room 404-2006

Presenters: Ray Grant, John Marshall Law School; Maria Walton, The University of Colorado School of Law; Oral Hope, New York Law School; Colleen Timmons, Tulane University of Louisiana

Natural disasters and other such events can present significant challenges to providing our students with their degree. A panel of experienced administrators who have been through such an event ("Superstorm Sandy", for example), will discuss preparation for such events and dealing with the aftermath.

Location: Room 404

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NACAC's International Student Recruitment Commission - Update - Room 304-2016

Presenters: David Hawkins, National Association for College Admission Counseling (NACAC); Eddie West, National Association for College Admission Counseling (NACAC)

With the release of the NACAC Commission on International Student Recruitment's recommendations, the association has turned to assisting it's members operate within the defined and agreed-upon standards for practice in the international recruitment arena. Learn more about NACAC's efforts to provide a trusted resource for colleges and universities, and how higher education associations are working together to try to protect institutions' and students' interests in a rapidly-changing environment.

Location: Room 304

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Registrars and Athletics: Can They Exist in Harmony? - Room 104-2041

Presenters: Angela Crawford, National Association of Intercollegiate Athletics; Heidi Hoskinson, Friends University

Sometimes it may seem that the Registrars Office and Athletics Department are working at odds with one another. This session will provide information you can take back to your NAIA campus that will help your office work in better harmony with coaches, faculty athletics representatives, athletics directors and other athletic department staff at your school

Location: Room 104

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Round Table for Institutions Interested in Sending and/or Receiving Electronic Transcripts - Room 301-2053

Presenters: Monterey Sims, University of Phoenix

Come be a part of the growing electronic transcript community and share your experience!

Location: Room 301

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Study Abroad Assessment - Room 108-2101

Presenters: Lorna Stern, Arcadia University; David Rudd, Arcadia University

Study abroad provides an opportunity for deep and transformational learning. Many tools are now available for assessing the impact, type and quality of learning enabled by study abroad programs. As institutions concern themselves more and more with learning outcomes and the identification of specific goals achieved, it is important for registrars to be familiar with various approaches to study abroad assessment. Examples of evaluations and resources will be provided.

Location: Room 108

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Using Mentoring to Encourage Others (and Ourselves) to Cross Bridges to the Future - Room 406-2164

Presenters: Julia Pomerenk, Washington State University

Suggested ways to extend mentoring roles across the institution. Practical advice, change management and leadership therapy, and funny stories will be shared.

Location: Room 406

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Roundtable: Community College - Room 405-2206

Presenters: Twila Humphrey, Pikes Peak Community College

Join your colleagues from other community colleges for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 405

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Records Management: The Big Picture - Room 102-2227

Presenters: Wendy Kilgore, AACRAO Consulting (AC); Reid Kisling, Western Seminary

Comprehensive overview and discussion of the records management lifecyle from records creation through destruction. Discussion will include the influence of technology on practice, how to minimize workload while remaining in compliance as well as examples from the field for both private and public institutions. This session will use audience response technology to enhance discussion.

Location: Room 102

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Integrating Your Curricular and Catalog Process With CourseLeaf's Powerful, Intuitive Online Process - Room 106-2709

Presenters: Greg Soare, Leepfrog Technologies

CourseLeaf Curriculum and Catalog Management Software revolutionizes the modification and publication of courses and programs. Dynamic web-based forms replicate your institution's data requirements and business practices and identify affected departments.

Location: Room 106

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Push vs. Pull: Is There a Better Approach to Electronic Transcripts? - Room 112-2715

Presenters: Matt Newell, College Graduates Association; Shane Vorderstrasse, College Graduates Association

CGA's explores the inherent challenges with the traditional "Push" model of electronic transcripts. By turning this model on its head, CGA delivers a more effective, efficient and secure solution for your students, graduates, institutions and businesses."

Location: Room 112

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AACRAO and Federal Relations Update - Room 110-2797

Presenters: Michael Reilly, AACRAO - American Association of Collegiate Registrars and Admissions Officers; Quintina Conway, AACRAO - American Association of Collegiate Registrars and Admissions Officers; Michelle Cormier, AACRAO - American Association of Collegiate

Join AACRAO Executive Director Mike Reilly and AACRAO federal relations staff to learn about new initiatives from the national AACRAO office. They will also provide an update on emerging state and federal legislation and public policy matters impacting the work of AACRAO members and their institutions.

Location: Room 110

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5:00 pm - 6:00 pm

Three Perspectives, One Goal: Data-Driven Communication Strategies - Room 106-1499

Presenters: Jeremy Traska, University of Wisconsin - Madison; Tonya Roth, University of Wisconsin - Superior; Ingrid Nuttall, University of Minnesota - Twin Cities

Learn how four organizations developed data-driven communications strategies by utilizing the power of Google Analytics and other tools. This presentation will energize you to dive into the data and leave you wanting to explore the who, what, where and when of your web presence. We will also highlight how you can leverage this information to expand and enhance your communication strategy.

Location: Room 106

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Data Everywhere: Managing Increasing Required State Data Collections - Room 201-1658

Presenters: Shonda Ireland, Columbia College

This session will focus on the increasing amount of data collections by state governments and the impact on higher education. This presentation will include a discussion of the type of information being requested, the inconsistency between states, and what the future may hold.

Location: Room 201

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An Inside Look At High-Quality, High-Volume Transfer Credit Evaluation - Room 110-1743

Presenters: Mary Beth Lynch, Thomas Edison State College; Christine Carter, Thomas Edison State College

Thomas Edison State College processed over 13,000 initial transfer credit evaluations and over 10,000 update evaluations during the 2012 fiscal year. Students bring credit from a variety of sources for consideration. Presenters will discuss a methodology that blends professional expertise with technology to provide high-quality, timely transfer credit assessment in an extremely high-volume environment.

Location: Room 110

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Reverse Transfer - Room 304-1792

Presenters: Frank Yanchak, Franklin University

This session will include an overview of the Ohio Reverse Transfer Model and how Franklin University is working together with Community College partners. Come learn steps taken with helping students realize they may have already obtained that Associate Degree.

Location: Room 304

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SharePoint: Making Processes Efficient - Room 405-1796

Presenters: Brenda Martinez, Texas Tech University

Overview of the practical application of MS SharePoint software as an efficiency measure for meeting the campus processing and communication needs involving the Office of the Registrar.

Location: Room 405

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International Student Outreach and Admissions: Opportunities and Pitfalls - Room 102-1810

Presenters: Mary Baxton, California State University, Northridge; Eddie West, California State University-Northridge

Interest in increasing international student enrollments is growing among college and university leaders. Motivations include the desire to internationalize the campus, and revenue generation. What's often lacking in the equation is a clear understanding of the opportunities, the pitfalls, and the commitments involved in realizing the desired enrollment growth. This session will focus on the components of a sound and realistic international student admissions plan: online and printed promotions; recruitment; use of agents; budget and staffing; and campus advocacy.

Location: Room 102

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Heresy or a New Doctrine in Qualification Documentation - Room 407-1817

Presenters: Phillip Anthony, Queensland Tertiary Admissions Centre

Fraud in qualification documentation is growing in both intensity and sophistication. A typical response might be to tighten the controls on what qualification document is acceptable to support an application for tertiary study (eg an original in a sealed envelope sent direct from the issuing authority). An alternative response is underway in one state of Australia which is now accepting uncertified photocopies direct from applicants. Heresy? Or a new doctrine in qualification documentation?

Location: Room 407

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Roundtable: Large Schools Registrars - Room 406-1833

Presenters: Richard Morrell, University of Nebraska - Lincoln

This roundtable discussion is designed for sharing of ideas, emerging issues, and best practices for registrars at institutions with enrollments of 15,000 or more.

Location: Room 406

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Academic Policies and the Registrar - Room 401/402-1835

Presenters: Reta Pikowsky, Georgia Institute of Technology-Atlanta; Jeremy Gray, Georgia Institute of Technology-Atlanta

The registrar lives by academic policies. We can and should be involved in how academic policies are written, implemented, and enforced. Raising key implementation questions at the right time can be critical to the creation of a policy that can be administered effectively. Explore how this can be managed.

Location: Room 401/402

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Game of Hot Potato: Helping Graduate Students with Loan Deferment Issues - Room 303-1854

Presenters: Reed Cooper, Midwestern University; Kimberly DeKruif, Wedstern University of Health Sciences

This session would address the issues of loan deferment questions that inundate graduate school offices from incoming and current students; and provide Registrar and Admission offices with examples of ways to answer questions accurately and quickly. Often, this direction is overlooked because no one really knows where the accountability resides when the deferments are loans from previous institutions.

Location: Room 303

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Middle Eastern/North African Countries in Transition: Iraq, Syria, and Libya - Room 301-1864

Presenters: Ann Koenig, AACRAO; Meg Wenger, ECE

This session will focus on countries that are in the midst of or emerging from conflict. The presenter will describe recent changes to the educational systems, and discuss what international admissions personnel can expect in terms of documentation, including the availability and use of graduate databases and other verification options.

Location: Room 301

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Student Mobility and Graduation through Community College and University Reverse Transfer Partnerships - Room 404-1869

Presenters: Brenda Selman, University of Missouri-Columbia; Scott Owczarek, University of Wisconsin - Madison; V. Shelby Stanfield, The University of Texas at Austin

In this session, you will learn from the experiences of institutions that have engaged in reverse transfer agreements and state-wide initiatives as well as to learn about new opportunities to share information through the National Student Clearinghouse for reverse transfer efforts

Location: Room 404

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Successful Change Management Through Collaboration - Room 108-1942

Presenters: Mary Downes, New York University - Abu Dhabi; Monique Hassan, New York University - Abu Dhabi

Dealing with change is inescapable for any institution operating in the 21st century. The implementation of effective collaboration strategies provides new opportunities to enable student and institutional success. In turn, relationships with people throughout the organization are fundamental to successful collaboration efforts. Participants will be provided with resources to help them deal with some of the challenges and obstacles they may face as they organize to collaborate.

Location: Room 108

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Moving to the Paperless Admissions Office - Room 203-1946

Presenters: Michael Burke, Harvard University-Faculty of Arts and Sciences; John Nordmeyer, Middlebury College; Erika McDonald, Harvard University-Faculty of Arts and Sciences

This session will be a discussion of the things to consider as you think about moving to a paperless admissions office. Topics will include: technology options, staffing implications, costs, the need for faculty or committee consent, and the impact of paperless beyond the admissions office.

Location: Room 203

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Student Data, Communications, and Enrollment Management: They Go Hand in Hand - Room 403-2037

Presenters: Andrew White, Cuyahoga Community College

As the oldest, and largest, community college in Ohio, Cuyahoga Community College (Tri-C) has helped thousands of students reach their career goals. With more than 52,000 students enrolling in a variety of credit, non-credit and professional or technical courses (not to mention multiple campuses and work sites across the county), Tri-C must be innovative in order to meet student needs. Tri-C leverages its knowledge about customers to help communicate more effectively with students, staff, faculty and community to drive enrollment.

Location: Room 403

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Peering Through the Gates: A Glimpse at How Higher Ed Data and Information Become Mainstream News - Room 205-2040

Presenters: James Roche, University of Massachusetts - Amherst; Beckie Supiano, Chronicle of Higher Educa

The Chronicle of Higher Education reporter Beckie Supiano reports extensively on financial aid, student finances, and college costs. With this as the focal point, Ms. Supiano will provide insights into how media determine what to report and on how the news often sets the agenda for higher ed decision makers. The session is an excellent opportunity for data and information providers to understand the role journalists play in the collection, synthesis, and dissemination of information.

Location: Room 205

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Roundtable: Small College Admissions - Room 302-2208

Presenters: Chuck King, Rocky Mountain College of Art and Design

Join your colleagues from other small colleges and universities for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 302

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How the International Education Standards Committee Determines Standards in AACRAO EDGE - Room 104-2366

Presenters: Gloria Nathanson, ; Bill Paver, ; Johnny Johnson, AACRAO's International Education Services (IES); Robert Watkins, The University of Texas at Austin; Chris Foley, Indiana University-Purdue University Indianapolis; Dale Gough, AACRAO - American Association

An actual live demonstration of the AACRAO International Education Standards Council meeting in which changes to EDGE entries are introduced, discussed, debated, and a final decision determined regarding possible revisions in EDGE. The audience will be encouraged to participate in the discussions. The session will illuminate how the IESC functions during biweekly teleconferences throughout the year.

Location: Room 104

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Wednesday

8:00 am - 9:00 am

Preparing for HLC: The Role of Registrar in Accreditation - Room 401/402-1794

Presenters: Liesl Fowler, Augustana College; Mary Cisar, Saint Olaf College; Andrew Hannah, University of Chicago; Heidi Hoskinson, Friends University

Whether you are directly involved in the process or will be only used for reporting, the registrar has a unique perspective and an important role to play in the accreditation process. Come learn form those who have been there.

Location: Room 401/402

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Transitions and Re-Defining Moments - Room 404-1815

Presenters: Kristy Goodwin, Governors State University

Acknowledgement is important when you have been on the job for an extended amount of time, especially when it is partnered with recognizing potential, resulting in being appointed to a leadership position. This session will address how you re-define yourself in leadership, and we will discuss the benefits in being proactive and resourceful in your current role.

Location: Room 404

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Serving Those Who Serve: Making An Institution More Military Friendly - Room 405-1824

Presenters: Michael Gable, The Ohio State University

The Ohio State University started on a journey in 2009 to make themselves more military friendly. Find out what changes they made, and how things have worked out since, including a discussion on past, current, and future military trends, which may impact higher education enrollment. *This is a repeat / follow-up of the 2013 presentation.

Location: Room 405

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The Dream Team: The Registrar and Academic Leaders - Room 106-1831

Presenters: Reta Pikowsky, Georgia Institute of Technology-Atlanta; Jeremy Gray, Georgia Institute of Technology-Atlanta

Particularly when it comes to curriculum development and academic innovation, some really exciting things can happen when the expertise of the registrar is coupled with dynamic leadership in the academic units. This session will explore these relationships and provide some examples of "wins” that resulted from effective interactions.

Location: Room 106

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Shifting Sands: An Update on the Changing UK Educational Landscape and Cambridge International Examination Variants - Room 104-1848

Presenters: Val Sismey, University of Cambridge International Examinations

An overview of the changes in UK education with the emphasis on the reform of A Levels and GCSE, an update on any changes in vocational qualifications and the introduction of new examinations such as Cambridge Pre-U plus additional information on Cambridge international variants.

Location: Room 104

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Project Management: Key to the Future Success of Your Office - Room 102-1900

Presenters: Scott TerMeer, Michigan State University

In the age of continuous change and process redesign, the project management role has emerged as critical to the successful execution of our strategic plans. This session will provide an overview of the role of project management and the factors driving the need for it in our offices today. The presenter will discuss practical approaches to implementing project management, review helpful tools and templates, and provide an overview of professional development opportunities.

Location: Room 102

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Training: The Often Forgotten, Yet Very Important, Piece of the Plan - Room 403-1915

Presenters: Connie Goodman, The Ohio State University

Training is a critical piece to successful implementation of a new SIS, an upgrade, or a new tool. How do you bring your trainers up to speed on the content and be able to address user questions? Trainers must understand "techie" language and convert it to something users understand. Once trainers become proficient at their craft, how do you retain them? Join us to hear the tips and tricks of training users and what it takes to retain good people.

Location: Room 403

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Academic Dishonesty, Behavioral Misconduct and the Academic Record - Room 406-1934

Presenters: Kristi Wold-McCormick, North Dakota State University - Main Campus; Colin Russell, The University of Winnipeg

Registrars may or may not be involved with developing policy and procedure related to academic and/or behavioral misconduct, but we often find ourselves fielding questions from faculty about academic misconduct or discussing with student life/conduct personnel how to or not to record such sanctions on the academic record. We'll explore historical and legal aspects of misconduct, discuss ways the registrar can support faculty, and consider trends and best practices regarding the academic reco

Location: Room 406

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Forecasting Course Demand - How to Ensure You Have Enough (but not too many) Seats and Courses to Meet Student Interest - Room 301-1967

Presenters: David Schneider, The Ohio State University

At Ohio State, course demand uses several methods to gain accurate forecasts of seat demand for upcoming terms, with the goal of ensuring student access while avoiding excesses. Using tools such as trend analyses, electronic waitlists, student course/section interest, and tracking of submissions in a curricular approval system, our projections are largely successful. Join the discussion of factors that affect course demand, and how technology can help you make more informed projections.

Location: Room 301

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NNLSO Salary and Other Surveys - Room 302-2003

Presenters: Eddie Upton, University of Mississippi School of Law; Pontus Niklasson, University of Washington - Seattle Campus; Jay Ruffner, Case Western Reserve University

The NNLSO Salary Survey will be discussed, as well as and other potential surveys to be conducted by NNLSO.

Location: Room 302

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Comparing Competency-Based Assessment Practices: Implications for Credit Award, Transcription, and Transfer - Room 201-2018

Presenters: Janis Ford, University of Wisconsin-Extension; Diane Treis Rusk, University of Wisconsin System Administration

This session will explore the implications of competency-based assessment practices for credit award, transcription, and transfer. Presenters will consider and compare policy, practices, and challenges to supporting transfer of credit awarded through competency-based direct assessment.

Location: Room 201

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Roundtable: Financial Aid Innovations and Best Practices - Room 108-2048

Presenters: Katherine Allen, University of Michigan - Dearborn

Network with fellow Financial Aid colleagues to discuss your role in Enrollment Management, innovative ideas, and best practices. Learn more about what others are doing to maintain a presence within their institution, secure scholarships and funding, the role of the financial aid office in recruitment and admission, and what you can do to advance in the Enrollment Management field.

Location: Room 108

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What's Happening with Electronic Transcript Exchange in Canada: An Update from Alberta, British Columbia and Ontario - Room 304-2062

Presenters: Doug Holmes, Ontario Universities' Application Centre; Dorothy Chapman, University of Waterloo

Four Canadian Application Centres will share their experience of putting into practice the use of PESC Standards and how this has allowed them to be successful in improved data exchanges.

Location: Room 304

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Turn Transcripts into an Enrollment Asset with Automated Transcript Capture and Evaluation - Four Seasons Ballroom 4-2071

Presenters: Sherri Gaugh, San Juan College; Mary Ellen Hanna, University of Alabama; Leah Meicher, Madison College

Hear from a panel of your peers how to automatically capture transcript data and streamline transfer credit evaluation. They then write data directly into their SIS, make staff more productive and provide students the information they need in days instead of weeks or months.• Reduce manual data entry by more than 90%• Grow your course articulation database• Provide students with timely status updates

Location: Four Seasons Ballroom 4

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Seeing and Hearing Are Believing: Effectively Assessing an Applicant's Language Skills - Room 203-2074

Presenters: James Roche, University of Massachusetts - Amherst; Kregg Strehorn, University of Massachusetts - Amherst; Ashley Tjader, Georgia Institute of Technology; Terry Crawford, InitialView

With an ever-increasing number of international applications for admissions, effective English language assessment is more critical than ever. While existing language tests (i.e. TOEFL, IELTS) provide an indication of one's language skills, being able to see and hear the applicant adds an extremely valuable dimension to the evaluation process. This session shows an easy way for institutions to make that happen.

Location: Room 203

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LGBT Academic Record Management - Room 303-2077

Presenters: Joseph Salomone, Drexel University; Jack Miner, The Ohio State University; Michael Blumenauer, Dartmouth College

An interactive panel discussion and presentation investigating some best part ices around LGBT academic record management.

Location: Room 303

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Approaches to FERPA Training at Three Institutions - Room 205-2115

Presenters: Brenda Selman, University of Missouri-Columbia; Chris Meiers, University of Kansas Medical Center; Margaret Herron, Truman State University

This session will focus on why training faculty and staff about FERPA is essential, and will discuss the specific AACRAO resources that exist to help facilitate the training. Each presenter will also provide an overview of how they've accomplished FERPA training on their different sized campuses.

Location: Room 205

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The Common Application Redesigned - Room 407-2597

Presenters: Rob Killion, The Common Application

Presenters will review the first year of the new Common Application with a focus on the enhancements impacting transfer students. They will also preview changes for the coming year and allow ample time for questions and feedback.

Location: Room 407

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9:15 am - 10:15 am

The "Green" Registrar's Office - Room 205-1656

Presenters: Jeffrey von Munkwitz-Smith, Boston University

One of my first projects at Boston University was to create an office "Green Team" to look at sustainability efforts we might undertake in the Office of the University Registrar. I was looking for a project to pull the various sections of the department together. We've since become the 4th department to receive "Green Department" certification from the BU Office of Sustainability. Every staff member's office or cubicle has gone through a Green certification process, which also serves to raise awareness of what we can to do conserve. This session will describe some of the changes we've made and also have tips on simple things others can do to make their offices more "green”.

Location: Room 205

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In Their Own Words: A Narrative Case Study of Transgenderism and the College Experience - Room 404-1712

Presenters: Rodney Parks, Elon University; Ashley Edwards, Elon University

Explore the phenomenological case studies of two transgender students who began their transition during their college years at a large, Southeastern university. Anecdotal evidence suggests that more and more students are coming out as transgender on campuses across the country. As students transition, they face a number of challenges within campus environments, including a lack of access to health-care, difficulties with campus facilities, and identity issues in the classroom. The authors rely on dual instrumental case study methodology, collecting the experiences of male-to-female and female-to-male transgender students in order to shed light on the challenges and needs of this vulnerable student population.

Location: Room 404

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Combining Two Offices into One Space: Admission Processing and Registrar - Room 108-1823

Presenters: Tiffani Robertson, Governors State University; Chris Huang, Governors State University

Has your office recently merged with another office within the university? Or is your institution thinking about making a merge in the near future? At Governors State University, it was determined that combining two offices: Admission Processing and the Office of the Registrar would increase the quality of service to our customers. This session will discuss the steps GSU took to ensure a seamless transition for both offices and the benefits of combining the Registrar's Office and Admission Processing and what some opportunities are to improve such a merge.

Location: Room 108

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Update on Legislative and Regulatory Issues and Advocacy - Room 401/402-1828

Presenters: Meredith Braz, Dartmouth College; William DeWolf, Emerson College

This panel session, including members of the AACRAO Public Policy Advisory Committee, will include an overview of how legislation is impacting higher education and a summary of the current hot topic issues. In addition, the panel will share ideas for resources that are available to stay informed.

Location: Room 401/402

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When Vocational and Technical Education Blurs with the Academic: Understanding Education in the UK - Room 104-1867

Presenters: Emily Tse, International Education Research Foundation, Inc.

This jam-packed session will cover the educational system of England, Wales and Northern Ireland. Education in this region is rich and yet bewildering, in large part due to the complex vocational and technical offerings that also exist. This session will help demystify these areas of confusion, highlighting alternative pathways which also allow students back onto the academic track. Recent reforms, such as the Qualifications and Credit Framework, and sample credentials will also be reviewed.

Location: Room 104

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How Do I Know You Are Who You Say You Are? - Four Seasons Ballroom 4-1893

Presenters: Mary Beth Myers, Indiana University - Purdue University - Indianapolis; Mark McConahay, Indiana University - Bloomington

Student Authentication - how do you verify the student taking a class or needing a service is the correct student? It was easier when transactions were in person. With increasing levels of remote access and delivery, authentication challenges grow. Join us as we discuss options and consider reasonable best practices for three authentication scenarios: brick and mortar classes, online classes/service delivery, and former student authentication for those needing University services.

Location: Four Seasons Ballroom 4

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Proprietary Roundtable: Mentorship and Business Enhancements - Room 406-1908

Presenters: Amynah Mithani, DeVry University - Houston

Successful mentoring does not just happen; it is usually a result of planned and well prepared effort with clear goals and outcomes. Join us in discussion about definition and goals of mentorship, formal plan of action, monitoring and evaluation. Round table will address mentorship accountability, idea sharing, networking opportunities and business growth.Representatives from several proprietary institutions are ready to disclose their best practices in developing business mentoring programs and their impact on institutions.

Location: Room 406

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Strategies for Increasing International Undergraduate Enrollments - Room 110-1916

Presenters: Louis Hunt, North Carolina State University at Raleigh; Jeong Powell, North Carolina State University at Raleigh

NC State Univerisity seeks to create an academic environment that fosters global awareness and understanding among its students. To ensure this outcome, it was determined that the university needed to increase enrollment of international undergraduates. During the past 3 years, NC State has more than doubled its international undergraduate enrollment using a variety of recruitment, retention, and student success strategies. These collaborative strategies have been carefully designed to avoid some of the pitfalls commonly cited in the popular press. This session will discuss strategies used at NC State that can be used by other institutions to accomplish their international enrollment goals.

Location: Room 110

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MOOCs and the Completion Agenda: Lessons in Learning, Assessment, and Application - Room 303-1955

Presenters: Mary Beth Lakin, American Council on Education; Elizabeth Allen, Univeristy of Southern Oklahoma

Throughout the higher education community, questions continue to swirl about massive open online courses (MOOCs). How are students benefiting by participating in MOOCs? In what ways are colleges and universities integrating MOOCs into their curricula? How can we effectively assess the quality of MOOC learning experiences? This session will examine opportunities and challenges that come from incorporating MOOC learning experiences into college curricula. It will also offer examples of MOOC integration currently taking place on college campuses.

Location: Room 303

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How U.S. Institutions Can Work with Sponsored Student Programs for International Graduate Admission - Room 407-1969

Presenters: Peter Raucci, Institute of International Education (IIE); Carol Johnson, Monterey Institute of International Studies; Daniel Battista, Baruch College-City University of New York

Peter Raucci of the Institute of International Education and representatives from US universities will present on how US institutions of higher education can work with sponsoring organizations to bolster enrollment managements. The presentation will feature a very open, conversational format, where attendees are presented with scenarios, and asked to brainstorm about possible solutions. Topics covered will include admissions, cost-sharing, student services, and outreach.

Location: Room 407

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Beyond Retention: Using Targeted Analytics to Improve Student Success - Room 203-2002

Presenters: Loralyn Taylor, Paul Smith's College of Arts and Sciences

Colleges are awash in data, but converting that data into actionable information can be difficult. Too much analysis can lead to paralysis or a proliferation of programs that reduce efficiency. Learn how targeted analytics can increase effectiveness of student success efforts by targeting the RIGHT student at the RIGHT time. Our program has returned over $3 million in increased net student revenue over 3 years.

Location: Room 203

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IR and the Registrar: A Symbiotic Relationship? - Room 201-2051

Presenters: Bart Quinet, Vanderbilt University; Roberta Bell, Vanderbilt University

At Vanderbilt University, the Institutional Reporting Group and the Office of the University Registrar are both part of the Enrollment Management organization. This session will look at how each office plays its role within the organization and beyond and where the two offices interact and rely on each other for critical reporting and data needs. The benefits of collaboration as well as the critical and important differences between the two offices will be discussed.

Location: Room 201

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Fetch Me A Dragon: A Fully Impacted University Tackles the Course Demand Dragon - Room 301-2060

Presenters: Cem Sunata, California Polytechnic State University-San Luis Obispo

This session focuses on how Cal Poly tackled course demand analysis, and presents suggestions on how to implement a system where the future course demand is obtained using degree audit, degree flowcharts, and student input. We will also discuss how we have obtained buy-in from administration and faculty before we embarked this project, in order to ensure its success.

Location: Room 301

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Univ of Colorado IR and Registrar's Office: Little Things That Help Us Understand Big Data - Room 304-2075

Presenters: Christy Samford, University of Colorado Boulder; Robert Stubbs, University of Colorado Boulder

This session will cover how the University of Colorado Boulder's Institutional Research and Office of the Registrar work closely on understanding everything from big student data to campus academic structure. This is intended to be a practical and basic session with ideas for other institutions. Representatives from both offices will cover the ways UC is involved in some of the big data initiatives, other key players and the big letter acronyms we work with, how we define big data, and even some little things like the structure of regular meetings that help our offices and campus stay informed.

Location: Room 304

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Understanding and Appreciating Subcultures to Effectively Communicate and Mentor Underrepresented Students - Room 405-2105

Presenters: Mike Zhang, Johnson & Wales University; Bhavi Patel, University of San Francisco; Evelyn Andrews, California State University Maritime Academy

This session will discuss the demographic facts and subcultures such as Asian minority myth, issues, and challenges facing Asian Americans at large and Asian subcultural group as well. We will explore the ways how to better understand and serve underrepresented group of students including, but not limit to our Asian international students on campus.

Location: Room 405

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Law School Registrars and Admissions Round Table - Room 403-2106

Presenters: Jerri Cunningham, Baylor University

Round Table for Law School Registrars and Admissions Officers

Location: Room 403

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Peak Performance Initiative and Denver Peak Academy, Part One - Room 207-2795

Presenters: Brian Elms, Denver Peak Academy; Melissa Field, Denver Peak Academy

The City of Denver started the Peak Performance Initiative as a way to build a culture of innovation throughout every city agency. The initiative utilizes the Lean methodology—a business process improvement framework focused on the elimination of waste and an improved customer (or citizen) experience.

Location: Room 207

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Graduate Enrollment Management (GEM): A NAGAP Perspective - Room 106-2821

Presenters: Thomas Rock, Teachers College, Columbia University

You've heard of Strategic Enrollment Management, or SEM, but what about Graduate Enrollment Management, or GEM? The National Association of Graduate Admissions Professionals (NAGAP) has been working to brand GEM as a common practice in the field for those working in graduate and professional schools. The presenter will provide an overview of the evolution of GEM and discuss ways to create effective models of best practices on your campus.

Location: Room 106

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The Educational System of Iran - Room 102-2854

Presenters: Thomas Robinson, Educational Credential Evaluators, Inc

Home to one of the oldest civilizations and organized educational systems in the world, Iran is frequently among the top twenty places of origin for students coming to the US. The number of Iranians entering America to study witnessed a 28% growth during the 2011-12 school year. This session will provide up-to-date information about the educational system and academic credentials of Iran for the purposes of credential evaluation, admissions, and placement.

Location: Room 102

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10:30 am - 11:30 am

100,000+ Documents: Best Practices in Admissions Processing - Room 102-1389

Presenters: Sheila Gray, Texas Tech University

A discussion of the methods used by Texas Tech University to streamline document processing while reducing staff. The processing unit Texas Tech manages in excess of 100,000 documents annually. By focusing on knowledge and training gaps, an increased emphasis on customer services and strategic process improvements, we are doing more with less. Strategies include development of comprehensive training and knowledge assessment, addressing staff performance and expectations, use of quality control measures, and optimizing operations. Implementing this strategic approach has reduced the time in queue for documents by approximately 75%.

Location: Room 102

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Getting Involved - AACRAO and State & Regional Opportunities - Room 304-1757

Presenters: Lara Medley, Colorado School of Mines; Brad Myers, The Ohio State University

Come find out how you can become more involved in your professional organization! From facilitating a session, to serving on a committee, or volunteering to be an author, there are many ways to share your talents and expertise. The friendships you make along the way are only some of the benefits.

Location: Room 304

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International Advanced Placement Credentials: the Good, the Bad, and the Ugly - Room 302-1782

Presenters: Lois Frederick, Colorado State University; Petra Marlin, Colorado State University; Kim Diawara, University of Colorado Boulder

AACRAO provides guidelines for the use of many foreign "placement" exams; A-levels, French Baccelaureate, Pre-Cambridge Program, German Abitur, Foundation year Programs, etc. with regard to Admissions Decisions and Credit Transfer Evaluation, however every institution is different in how it may be treat each of these documents for admission and/or transfer evaluation/awarding of college level credit. Come, listen, and participate in the how and why (or why not) of other institutions

Location: Room 302

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Keep those Evaluations Moving: Implementing Technology and Centralizing Transfer Credit Evaluation - Room 405-1799

Presenters: Mary Ellen Hanna, University of Alabama; Denny Savage, University of Alabama; Jennifer McMillan, University of Alabama

The University of Alabama dramatically reduced turnaround time on most transfer credit evaluations through targeted process review that included OCR software and electronic data loads. Come learn the details.

Location: Room 405

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It's Broken - How Do I Fix It? - Room 401/402-1805

Presenters: Diana Benmergui, Yeshiva University; Reta Pikowsky, Georgia Institute of Technology-Atlanta

This session will provide examples of business processes, policies, facilities, procedures, etc. that were broken and the hampered the ability of the registrar's office to move operate more efficiently. The presenters will highlight what things were broken, and how they were fixed, and will discuss the impact of these sometimes small victories on the morale of the office.

Location: Room 401/402

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LAWSUIT!!!! Got Your Attention Yet? - Four Seasons Ballroom 4-1846

Presenters: Eddie Pawlawski, Cumberland University

This session will outline an array of legal mandates and legal issues facing higher education. Federal mandates include Title II, III, VI, IX, Section 504, and ADA compliance (and their many sub-units) will form the basis of the discussion. Seriously, this is a "must" session for anyone who works with students on a daily basis.

Location: Four Seasons Ballroom 4

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The New York Bar Exam: Certification Procedures - Room 404-1988

Presenters: John McAlery, New York Board of Law Examiners

Bar exam certification presents many challenges for law school administrators. An administrator with the New York bar will join us to discuss requirements for the New York bar exam certification process. This session will provide an opportunity to learn and share ideas that will make the process easier for those involved.

Location: Room 404

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Exploring the Challenges of Connecting Student ePortfolios to Meaningful Transfer Credit - Room 303-1989

Presenters: Helen Chen, Stanford University; Ken O'Donnell, California State University Office of the Chancellor; Thomas Black, Stanford University; Terrel Rhodes, Association of American Colleges and Universities

This session will offer 3 perspectives on how ePortfolios can support more seamless transitions for students and institutions. The CSU system is testing how ePortfolios can facilitate transfer reform for general education in 2- and 4-year institutions. AAC&U's Quality Collaboratives project is designing practices to assess competencies as the basis for student transfer in 9 states. Stanford University is piloting ePortfolios to help transfer students share their experiences with advisors.

Location: Room 303

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TOEFL and IELTS Updates - Room 110-2000

Presenters: Katie Shibata, IELTS; Michelle Hampton, Educational Testing Service

This session will provide an overview of TOEFL and IELTS including security of the tests, any new updates and the process for receiving electronic scores.

Location: Room 110

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The Latest in the Secure Electronic Exchange of PDF Student Transcripts - Room 205-2063

Presenters: John Stewart, Miami Dade College; Nora McLaughlin, Reed College; Brad Barron, Furman University; Sheila Tolley, University of Virginia

Come hear from several schools who have implemented the secure electronic exchange of PDF student transcripts. Hear their success stories and the problems they encountered in the implementation.

Location: Room 205

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Roundtable: For-Profit Schools - Room 407-2073

Presenters: Kelly Brooks, Capella University

Proprietary Schools face unique challenges. Come and meet your colleagues in this minority sector of AACRAO insitutions and find help (or empathy) in managing through your professional questions and quandries.

Location: Room 407

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Getting to the Finish Line - Room 406-2091

Presenters: Connie Chapman, University of Wisconsin - Madison; Josh Lind, University of Wisconsin-Stout; Rebekah Pryor Pare, University of Wisconsin-Madison

What do students need to proceed from applying to graduate to getting that long-anticipated diploma?

Location: Room 406

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Roundtable: Accelerated Programs - Room 301-2145

Presenters: Kristi Wold-McCormick, North Dakota State University - Main Campus

Are you faced with working out the details for 3/2, 4/1, or accelerated programs on your campus? Do you have concerns about major declaration, changing from undergraduate to graduate, financial assistance, recording on the transcript, commencement, reporting the students appropriately in internal and external reports? Whether you have been working with these special situations for years or are new to them, share your questions and your solutions with others.

Location: Room 301

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Roundtable: Health Professions Schools - Room 201-2211

Presenters: Monique Snowden, Fielding Graduate University

Join your colleagues from other health profession schools for a roundtable discussion. There is no set agenda or predetermined topic, so bring your questions and ideas and be prepared to share!

Location: Room 201

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Caucus 101: Caucus Schmaucus, What the Heck is That? - Room 403-2688

Presenters: Hue Haslim, Western International University; Joseph Salomone, Drexel University; Cindy Lambert, University of St. Francis; Mechelle Aitson-Roessler, Rose State College

Members have wondered what the heck it means to be an active participant in an AACRAO caucus. You are strongly encouraged to attend this open forum to engage in a conversation with the chairs of the five AACRAO Caucuses. In addition, you will have an opportunity to learn about the interworkings of the caucuses and how they align with the overall mission of AACRAO.

Location: Room 403

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Does Open-Source Really Work for a Student Information System? - Room 108-2771

Presenters: Richard Skeel, Kuali Student

Kuali Student is providing an open-source solution for the student information needs of at an institution. This session will explain how an open-source system can really work at your school. Designed by higher educational institutions for higher educational institutions, KS provides leading edge design concepts without the cost and complexity of a traditional ERP.

Location: Room 108

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Peak Performance Initiative and Denver Peak Academy, Part Two - Room 207-2796

Presenters: Brian Elms, Denver Peak Academy; Melissa Field, Denver Peak Academy

The City of Denver started the Peak Performance Initiative as a way to build a culture of innovation throughout every city agency. The initiative utilizes the Lean methodology—a business process improvement framework focused on the elimination of waste and an improved customer (or citizen) experience.

Location: Room 207

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11:45 am - 12:45 pm

Joseph A. Garcia -- Closing Plenary - Four Seasons Ballroom 123-2763

Presenters: Joseph Garcia, State of Colorado, Lieutenant Governor

Lieutenant Governor Joseph A. Garcia is the Executive Director of the Colorado Department of Higher Education. Prior to his appointment by Governor John Hickenlooper in January 2011, Mr. Garcia served as president of Colorado State University-Pueblo, a regional, comprehensive university. During his tenure at CSU-Pueblo, the University added academic, athletic, and residential programs and facilities, and enrollment grew faster than at any point in its long history.

Location: Four Seasons Ballroom 123

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